HiQ HELPS ELENIA TO RESHAPE CUSTOMER SERVICE
The electricity company Elenia (http://www.elenia.fi/yritys/about) has 417,000 customers in an area spanning over 100 municipalities in Finland. An integration partnership with HiQ enables reshaped, even better customer service and operational reliability for Elenia.”At Elenia we are constantly working to improve our customer satisfaction. As our business and services become more and more digital, integration plays an important role. Seamless connections between systems, processes and people’s work enables us to serve our customers even better,” says Jukka Grönroos, IT Manager at Elenia.