LOCAL CARE HOME RECEIVES ‘EXCELLENT’ RATING FROM NATIONAL REGULATOR
Bupa’s Staplehurst Manor, Frittenden Road, Staplehurst, Tonbridge, Kent, has recently been awarded an ‘Excellent’ rating by the Care Quality Commission (CQC) for the care and service it gives its residents. The Care Quality Commission is the independent regulator of health and social care in England. The CQC conduct an inspection of many areas including health and personal care, daily life and social activities, complaints and protection, environment, staffing, management and adimnistration. In order to achieve an ‘Excellent’ rating the home has achieved particularly good services which are well managed, and have a sustained track record of high performance. Louise Foster, Bupa care home manager, said: “Everyone is delighted with this result. We all do our best day in and day out to ensure that our residents are happy and that we respect their individuality. I want to thank all my hard working staff whose dedication and commitment has been recognised.” Bupa Care Homes’ also undertakes an annual customer satisfaction survey. The overall score has risen for six consecutive years since the introduction of its Personal Best customer service programme. The initiative encourages all staff in its 301 homes to understand the needs of each resident and helps care assistants to develop the skills they need to offer personalised care that is tailored to the individual. Inspection ratings and customer satisfaction scores are just two things to take into consideration when choosing a care home. Bupa Care Homes has produced a checklist to help relatives choose the perfect place for their loved ones. To get a copy of the checklist call: 01580 891251.