Lloyds Banking Group scoops four Disability-smart Awards for work with disabled employees and customers

London, UK – Lloyds Banking Group has won four Disability-smart Awards for exemplary work in the areas of adjustments for disabled people, retention of disabled employees, and consideration of the needs of disabled people in product development and contact centres. Organised by Business Disability Forum (BDF), the Disability-smart Awards are given to companies that demonstrate an outstanding commitment to employing, working with and doing business with disabled people.

Lloyds Banking Group won the award categories of Adjustments, Staff Retention, Product Development and Contact Centre and were finalists in eleven other categories.

The Adjustments award is given to organisations that anticipate the needs of disabled employees and put robust processes in place to make any workplace adjustment that might be needed. Lloyds Banking Group has a world-class, mature adjustments process in place that is genuinely leading-edge.

The implementation of a professionally run and supported disabled employee network with over 2, 400 members saw the organisation also win the Staff Retention category.

Lloyds Banking Group also continues to be amongst the best in class when it comes to disability consideration in product development and contact centre service provision.

Paul Day, Chief of Staff at Business Disability Forum, said:

"We were already aware of the fantastic work Lloyds Banking Group is doing in its journey towards becoming disability smart as it achieved Gold status in its Disability Standard evaluation earlier in the year. It was great to see further evidence of this during the judging stage of the Awards scheme. The quality of the submissions and demonstrable commitment to their disabled employees and customers really impressed our judging panel."

David Oldfield, Executive Sponsor for Disability and Group Director Operations, Lloyds Banking Group said:

"We are delighted to have won four Disability-smart Awards for our work with disabled colleagues and customers. Last year, the Group set out its Helping Britain Prosper Plan, which addresses many of the issues faced by the Group’s customers, its colleagues and the communities in which it is based including coping with disabilities. In the plan we pledged that we will consistently increase the engagement levels of disabled colleagues in all roles and we are thrilled that this work is already being recognised and rewarded.”

The 2015 awards scheme will open for entries in early 2015. For more information on the Disability-smart awards or the Disability Standard, visit www.disabilitystandard.com.


Notes to editors

  1. Business Disability Forum is a not-for-profit business consortium that represents some 300 organisations that employ 20% of the UK workforce. Formerly called the Employers’ Forum on Disability, the company has more than twenty years’ experience of working with public and private sector employers and service providers. For more information about the Forum please visit: http://businessdisabilityforum.org.uk/about-us
  2. For further information on the Disability Standard and details of the other award categories and their winners please visit www.disabilitystandard.com
  3. For more information on Lloyds Banking Group's work around disability, visit http://www.lloydsbankinggroup.com/our-group/responsible-business/diversity-and-inclusion/disability/
  4. For media enquiries please contact Ashley Teaupa, Interim Communications and Marketing Manager on 020-7089-2463 or email ashleyt@businessdisabilityforum.org.uk

Ashley Teaupa - Interim Communications and Marketing Manager

Email: ashleyt@businessdisabilityforum.org.uk | Phone: 020 7089 2463


About Us

Business Disability Forum is a not-for-profit member organisation that makes it easier and more rewarding to do business with and employ disabled people. We have more than twenty years experience of working with public and private sector organisations, formerly as the Employers’ Forum on Disability. Our members employ almost 20% of the UK workforce and, together, we seek to remove the barriers between public and private organisations and disabled people. We are a key stakeholder for both business and government. We have contributed to the establishment and development of meaningful disability discrimination legislation in the UK. Business Disability Forum provides pragmatic support by sharing expertise, giving advice, providing training and facilitating networking opportunities. This helps organisations become fully accessible to disabled customers and employees. Our pioneering Disability Standard is a measure of an organisations’ ability to be disability-smart. It provides a framework for confidently and effectively aligning ways of working, changing behaviour and improving decision making across organisations. The Business Disability Forum President's Group and the Technology Taskforce define policy with members and government. The Technology Taskforce is led by Chief Technology Officers who define best practice, establishing in 2010 our Accessible Technology Charter, and support other members in aligning their organisations.