Money Advice Service win Disability-smart Award for accessible products and services

London, UK – Money Advice Service, an independent UK provider of impartial money advice, was recently awarded a Disability-smart Award by Business Disability Forum. The award was won in the category of Products and Services (Business to Consumer) which is given to organisations that clearly demonstrate the value they place on disabled customers and their extraordinary ability to address their needs when delivering products and services.

The organisation was recognised for its well-considered and implemented service to disabled service users, which is generously and effectively shared. The judging panel praised Money Advice Service for making it easy for its partners to disseminate guidance, news and tools to all service users, including disabled people.

Paul Day, Chief of Staff at Business Disability Forum, said:

"The judging panel were impressed by the commitment of Money Advice Service to continuously improving their advice and support services around financial capability for disabled people. The organisation's focus upon making resources easy to access, understand and share demonstrates their understanding of the accessibility needs of people with disabilities.  The way Money Advice Service distribute their guidance also means they ensure the message remains accessible even when shared by partners."

Caroline Rookes, Chief Executive at The Money Advice Service, said:

"We are delighted to have won this award. People with disabilities can face significant challenges which impact on their ability to deal with financial shocks, and it is important that they can have easy access to good quality advice and support. We now provide information all in one place and direct people to partners who offer further help. Our information was developed with disability experts to ensure it takes account of the specific needs of people who become ill or disabled and all our resources are available for syndication onto partner websites.”

The Disability-smart Awards are judged against the Disability Standard, an online management tool that measures the ability of organisations to recruit, retain and serve disabled people across all aspect of business.

The 2015 awards scheme will open for entries in early 2015. For more information on the Disability-smart awards or the Disability Standard, visit


Notes to editors

  1. Business Disability Forum is a not-for-profit business consortium that represents some 300 organisations that employ 20% of the UK workforce. Formerly called the Employers’ Forum on Disability, the company has more than twenty years’ experience of working with public and private sector employers and service providers. For more information about the Forum please visit:
  2. For further information on the Disability Standard and details of the other award categories and their winners please visit
  3. To see Money Advice Service’s guidance on illness and disability, visit
  4. For media enquiries please contact Ashley Teaupa, Interim Communications and Marketing Manager on 020-7089-2463 or email

Ashley Teaupa - Interim Communications and Marketing Manager

Email: | Phone: 020 7089 2463


About Us

Business Disability Forum is a not-for-profit member organisation that makes it easier and more rewarding to do business with and employ disabled people. We have more than twenty years experience of working with public and private sector organisations, formerly as the Employers’ Forum on Disability. Our members employ almost 20% of the UK workforce and, together, we seek to remove the barriers between public and private organisations and disabled people. We are a key stakeholder for both business and government. We have contributed to the establishment and development of meaningful disability discrimination legislation in the UK. Business Disability Forum provides pragmatic support by sharing expertise, giving advice, providing training and facilitating networking opportunities. This helps organisations become fully accessible to disabled customers and employees. Our pioneering Disability Standard is a measure of an organisations’ ability to be disability-smart. It provides a framework for confidently and effectively aligning ways of working, changing behaviour and improving decision making across organisations. The Business Disability Forum President's Group and the Technology Taskforce define policy with members and government. The Technology Taskforce is led by Chief Technology Officers who define best practice, establishing in 2010 our Accessible Technology Charter, and support other members in aligning their organisations.