Carousel Industries to Lead Five Training Tracks at 2011 International Avaya Users Group Conference in Las Vegas
Visual Communications for the Enterprise, Data Center Efficiencies and Contact Center Technology are among topics to be addressed by experts from Carousel Industries
Exeter, Rhode Island, April 13, 2011 -- Carousel Industries , a leader in data networking and converged communications, announced that it will lead five separate presentations during this year's International Avaya Users Group (IAUG) conference which occurs between May 22nd and May 26th in Las Vegas. Each of the sessions will be led by Carousel senior technology experts. They will focus on how end-users can leverage Avaya best-in class technology to increase collaboration and maximize productivity within the enterprise. Following are dates, times and a detailed description of each session:
Maximizing the Value of Your Avaya Business Advocate Contact Center Software
Presented by Zach Shankle of Carousel Industries ( May 23, 4:15 p.m.)
Avaya Business Advocate is now an entitlement with Communication Manager 6.x for customers with Contact Center Elite software, providing a tremendous opportunity for Contact Centers. When correctly planned and implemented, Advocate offers Contact Centers the ability to connect the dots between business strategies and contact center operations, providing a unifying context that can quickly generate measureable ROI. This session will provide a brief overview of Avaya Business Advocate's features, followed by discussion of the Advocate implementation planning process. This session will also feature a case study review that demonstrates how a well-planned implementation addressing business strategies and operational directives can generate truly awesome results.
Data Center Efficiencies
Presented by Michael Burgess and Jeff Hewson of Carousel Industries ( May 23, 10:30 a.m.)
A comprehensive overview of key data center components, focusing on power & cooling, architecture & design and security & acceleration. This triumvirate generates tremendous efficiencies within the data center. For example, cooling alone can account for up to 55% of a data center's TCO. A correctly designed and installed UPS (Uninterruptible Power System) can reduce an organization's carbon footprint by 30-65%. Green initiatives provide additional incentive for UPS implementation. We will also address the inherent benefits resulting from a well-designed system architecture leveraging (VENA MPLS / VPLS) and secure data center solution technologies, concluding with an open discussion on customer feedback and needs.
Visual Communications for the Enterprise
Co-presented by Dan Hofferty of Carousel Industries ( May 22, 1:00 p.m.)
We will define enterprise class visual communications solutions and discuss how successful integration can extend the customer's collaborative abilities to the enterprise large or small, near or far. Integrating this technology can turn meeting spaces from separate technology silos into network assets, enhancing your ability to collaborate while cutting costs and travel, extending your community beyond traditional office constructs, improving organizational collaboration and being “greener”. The Avaya audio video collaboration solution is a fundamental element of an overall visual communications enterprise strategy. We will discuss specific technology components including telepresence, mobile solutions, distance learning, high definition video conferencing and more, in the context of their operating from a centralized interface.
Unleash the Power of Avaya Flare
Phil Magnuszewski of Carousel Industries (
May 25, 9:45 a.m.)
Virtual desktop technologies have emerged as a powerful new means to reduce TCO, simplify management and increase organizational security. The Avaya Flare Experience leverages this technology to create an enterprise workspace which streamlines your applications into unique personal workflows, letting you match your favorite communications tools like video, email, IM, social networks, phone to the task at hand. In this age of ubiquitous computing, the Avaya Flare speeds critical decision-making and allows you to get business done even while away from your corporate office. Learn how your organization can take advantage of this technology by extending your desktop to the Avaya Flare.
Features and Benefits of Unified Communications Solutions
Jason Aubee of Carousel Industries (
May 25, 9:45 a.m.)
We will discuss the benefits and values of multi-channel unified communications solutions, focusing on technologies providing recorded voice, email, SMS and video as enablement tools for any enterprise. Our case study will feature a government entity that experienced multiple benefits across the organization as a result of implementing UCS. Measurable efficiencies are sometimes more difficult to pinpoint within a government organization. This UCS made the clients’ information more actionable, made resources easier and faster to find, provided expanded access to individuals within the enterprise, and made it easier to navigate the enterprise despite its size. Before and after scenarios will demonstrate these efficiencies.
For more information on the IAUG conference, including additional details on these training tracks and a discount code for the event, please visit the event page here.
Carousel Industries designs, delivers and supports technology solutions that become the foundation of our clients’ businesses. This includes unified communications, virtualization, Voice over IP (VoIP), video conferencing and collaboration and data infrastructure solutions. Since Carousel was founded in 1992 we’ve grown an average of 30% - 50% per year with estimated 2010 revenues of over $220 million. Today we have over 5,000 customers, including 35 of the Fortune 100. Carousel has been recognized by both VAR and CRN Magazines as one of the top technology integrators in the US and we’ve been listed in the Inc. 500 five times.
Carousel is headquartered in Exeter, RI with over 850 employees working from offices in 23 locations across the US, including over 250 service technicians deployed across the country. For more information visit www.carouselindustries.com