A NEW SERVICE FROM TECDOC

Repair Information For WEB SHOP Users Europe’s leading parts information data provider TecDoc has expanded the repair information that it provides for its WEB SHOP users, to include both recall and service bulletins. “TecDoc users value the unrivalled level of accuracy that the system delivers across a suite of functions, whether it be parts identification, cross-referencing information or service related information such as OE pricing or repair times. However, with the new AuDaConSOS option, WEB SHOP users can enjoy a new level of information provision, which is sure to bring benefits to users and for their customers,” said Shaun Greasley, commercial director for TecDoc UK and Ireland. “Having access to relevant information is a key component to running a successful business and when competing with the franchised sector, relevant information becomes vital for the independent repairer. Without AuDaConSOS, independents would find it almost impossible to find manufacturer-based service and recall bulletins, because this information usually remains within the franchise. “With this information at their figure tips, workshops are able to be far more proactive and provide a higher level of customer service, which changes the perception and the reputation of the establishment to their customers. “With this option, businesses with a customer database can target their customers with a specific recall message, which could include safety critical information. If on the other hand, they operate without a customer database, the system can still be interrogated to search for relevant recalls on a vehicle-by-vehicle basis. “In the same way the service bulletin element allows the workshop to remain fully up-to-date with any new developments to an existing service schedule or with a particular amendment that needs to be made due to an unforeseen component reliability issue. “Each function provides the user with a service action, which states the fault symptom, the cause and the remedy. It also lists the parts that are required to complete the job, along with their part numbers and any special tools that are needed. A description of the repair process and the recommended labour times and torque requirements round off the comprehensive details that equip the workshop to carryout the work. “The AuDaConSOS option provides workshops with information that will help their business efficiency, profitability and customer service level, which makes the addition of this option a simple decision to take.” For more information about TecDoc, please contact Shaun Greasley on: +44 (0) 1829 752888 or email: shaun.greasley@tecdoc.net ENDS Notes for editors TecDoc CATALOG, the trading name of its electronic parts catalogue information, provides a multi-brand parts solution to the vehicle service industry and at present, more than 380 replacement parts brands are represented on the TecDoc data system. Available online and via DVD, the catalogue lists over three million part numbers in 28 languages and provides more than 1.5 million supporting illustrations. This covers more than 44,000 car and in excess of 36,000 CV applications and TecDoc is compatible with all computer systems and software.

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