SITS13: Featured guest, Gartner, to headline exclusive Keynotes at The Service Desk & IT Support Show in London

SITS – The Service Desk & IT Support Show, taking place on 23-24 April in London’s Earls Court, will feature headline Keynotes from Gartner, the world's leading information technology research and advisory company.

Today’s announcement from organiser Diversified Business Communications UK marks an exciting new development for the show, which has enjoyed continued industry prominence and support throughout its 19-year history.  Having attracted 4,495 ITSM and IT support professionals from thousands of leading UK and European business organisations to its 2012 event, this year’s Keynote Programme – Featuring Gartner, is expected to draw world-wide attention as this is the first time that Gartner has exhibited/hosted a session at this show.

Emerging new technologies over the past few years, such as the increasing use of user-owned devices (BYOD) and a greater reliance on cloud computing, have transformed the way that IT services are delivered within the workplace – not just in the UK but all around the world.  So for the UK’s IT directors and ITSM professionals, who have long viewed SITS as the go-to-show for providing real solutions to improve the way they work and do business, this “new and unique partnership” with Gartner offers the event’s attendees an unparalleled opportunity to gain some valuable first-hand insights from a truly global perspective.

One of the show’s key draws has always been its comprehensive free education programme that combines eight Keynotes, 40 seminars, in-depth roundtable discussions, and essential breakfast briefings to provide a broad spectrum of perspectives across a host of hot topics.  The Keynote Programme – Featuring Gartner, will include a keynote and panel discussion on each day of the show. 

Confirmed panel discussion topics include ‘Culture vs tools – building a perfectly balanced service desk’ on Tuesday 23 April, which will see Gartner’s industry experts debate how service desks can achieve a positive balance between culture and tools, plus outline methods for maintaining a strong, positive, customer centric culture within an IT department.  Whilst day two’s panel on Wednesday 24 April, will address the tantalising question ‘Who is murdering ITIL?’.  With organisations complaining of ‘death by ITIL’, this lively and insightful debate will explore whether the industry really should say adieu to the most notable of service management frameworks.

Laura Venables, group event manager of SITS, is delighted to welcome Gartner to the show for 2013.  Commenting on the new collaborative partnership, she says:  “We are thrilled to be able to present our audience with this fresh and inimitable opportunity to engage with, and gain valuable advice from, one of the world’s leading IT research companies.  The support and enthusiasm we have received from Gartner so far has been wonderful – we are looking forward to a superb event this April.”

In addition to headlining The Keynote Programme, Gartner will be offering visitors, who participate in a short survey at the company’s stand, the opportunity to receive a complimentary Gartner report (worth £200).  Gartner will also be headlining this year’s VIP Programme.

For more information and to register for free show entry, please visit (quoting priority code SITS177).  SITS – The Service Desk & IT Support Show attendees also benefit from free access to Infosecurity Europe 2013, Europe’s No.1 information security event, co-located at Earls Court. 


Media enquiries to:
Emma-Louise Jones, PR Manager

t: 44 (0)1273 645134                 e:

Exhibitor enquiries to:
Laura Venables, Group Event Manager of SITS

t: 44 (0)1273 645138                 e:


Gartner is the world's leading information technology research and advisory company. They deliver the technology-related insight necessary for their clients to make the right decisions, every day.  From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, they are the valuable partner to clients in 12,400 distinct organizations.

SITS – The Service Desk & IT Support Show in London was shortlisted for Best UK Trade Show Exhibition (under 2,000m2) at the Association of Event Organisers (AEO) Excellence Awards in 2012. 

Diversified Business Communications UK Ltd (Diversified UK) is a fast growing trade event organiser and publisher based in Brighton. In addition to SITS – The Service Desk & IT Support Show in London, Diversified UK’s portfolio includes SITS Europe in Berlin (new for 2013); office*; Natural & Organic Products Europe; Natural Products Scandinavia; Nordic Organic Food Fair (new for 2013); lunch!; Casual Dining (new for 2014); camexpo; Natural Products magazine; and the Natural Beauty Yearbook.

Diversified UK is part of Diversified Business Communications, a leading international media company with a successful portfolio of sector leading exhibition, conferences, publications and websites. 


About Us

Diversified Communications UK Ltd (Diversified UK) is a fast growing trade event organiser and publisher based in Brighton, Peterborough, Leamington Spa, and Nailsworth, Glos. Its brand portfolio includes: • Casual Dining (24-25 February 2016, Business Design Centre, London) • British Tourism & Travel Show - Best of Britain & ireland (16-17 March 2016, NEC, Birmingham) • Ocean Business, Offshore Survey Conference & Ocean Careers (April 2017, National Oceanography Centre, Southampton) • Natural & Organic Products Europe (17-18 April 2016, ExCeL, London) • Geo Business (24-25 May 2016, Business Design Centre, London) • SITS - The IT Service Management Show (8-9 June 2016, Olympia, London) • MARELEC International Marine Electromagnetics conference • lunch! (24-25 September 2015, Business Design Centre, London) • camexpo (26-27 September 2015, Olympia National Hall, London) • Coach & Bus Live (30 September - 1 October, 2015, NEC, Birmingham) • office* (13-14 October 2015, Olympia National Hall, London) • Natural Products Scandinavia & Nordic Organic Food Fair (1-2 November 2015, MalmöMassan, Sweden) & • Euro Bus Expo (1-3 November 2016, NEC, Birmingham) • Natural Products is Britain’s leading trade magazine for the natural and organic products industry ( • The Natural Beauty Yearbook is the UK’s only dedicated trade guide to the natural and organic beauty and personal care market ( • Ocean Buzz is the weekly ocean technology eNewsletter providing the latest news and information from the industry ( • is a news, comment and discussion site dedicated to connecting, informing and learning within the ITSM community ( • Route One is the market-leading coach and bus industry weekly magazine ( • Coach Monthly is the leading magazine for the coach tourism community, read by coach operators, tour planners and industry professionals ( • Route One is the market-leading coach and bus industry weekly magazine ( Diversified UK is part of Diversified Communications, a leading international media company providing market access, education and information through global, national and regional face-to-face events, eMedia, publications and television stations. Diversified serves a number of industries including: seafood, food service, natural and organic, healthcare, commercial marine, and business management. Based in Portland, Maine, USA, Diversified employs over 800 staff, with divisions in the Eastern United States, Australia, Canada, Hong Kong, Singapore, Thailand and the United Kingdom.




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