SITS13: UK’s leading IT service management and support event opens in London tomorrow

Thousands of CIOs, IT directors, service desk and help desk managers, and senior IT decision-makers from businesses across the UK are preparing to attend this year’s SITS – The Service Desk & IT Support Show, which opens tomorrow, Tuesday 23 April, at London’s Earls Court.  The two day event is poised to connect over 4,000 industry visitors with over 100 leading specialist vendors, integrators, consultancies and service providers.

With emerging new technologies over the past few years having transformed the way that IT services are delivered within the workplace, the two day SITS event offers its attendees a vital opportunity to source the latest tools, technology and insights that they need to improve their IT provisions and enable their organisations to work more effectively.

“It doesn’t matter how long you’ve been in the industry – you’ll never know everything.  The show is a great forum to pick up hints and tips on how to continue improving the services our customers expect,” says Nina Pink, IT service manager at Dairy Crest, just one of thousands of visitors looking forward to experiencing SITS13 this week.

Returning exhibitors for 2013 include xMatters; Sysop; ICCM Solutions; Autotask; OMNINET GmbH; ManageEngine; APMG; Serena Software; IT Training Zone; The Grey Matters; LogMeIn; TOPDesk; CentraStage; TechExcel; and Vivantio, who’ll be expanding its service desk product range to include Metricus – an enterprise-level IT performance management solution.

They’ll be joined by a host of new faces across the show floor, including Gartner; Netop from Denmark; UK Oracle User Group; Realmsoft; SysAid; and Freshdesk, who’ll be launching Freshservice – the SaaS based ITIL Service Desk software, as an invite-only beta at SITS13.

Whilst new products and software applications remained a practical draw for many visitors to the show, the exceptional, comprehensive, free education programme – combining six Keynotes (featuring Gartner), over 40 seminars and case studies (in three dedicated theatres), in-depth roundtable discussions, and essential breakfast briefings – provides a broad spectrum of perspectives on the key issues and challenges affecting today’s ITSM and IT support community.

Notable highlights including debut sessions from Gartner and IBM; the launch of a new white paper from the SDI and Cherwell Software; plus expert new content from returning speakers, such as Noel Bruton, Barclay Rae and Rosh Hosany.  The full programme, including session details and timings, is available online at

Free seminar tickets will be available on the day from the Seminar Registration Desk at the show.  All Keynotes and seminars are available to pre-book (for £6 per session) before 4.30pm on Monday 22 April.

The Service Desk & IT Support Show at Brompton Hall, Earls Court, London, is open from 9.30am to 5pm on Tuesday 23 April and Wednesday 24 April.

To register for free entry in advance, please visit or  Please note, onsite registration is open until 4pm each day.   SITS13 attendees also benefit from free access to Infosecurity Europe 2013, Europe’s No.1 information security event, co-located at Earls Court.

To download the new SITS13 web app, please visit


Media enquiries & press pass requests to:
Emma-Louise Jones, PR Manager

t: 44 (0)1273 645134                 e:

Exhibitor enquiries to:
Laura Venables, Group Event Manager of SITS

t: 44 (0)1273 645138                 e:


SITS – The Service Desk & IT Support Show in London attracted 4,495 visitors to its 2012 event.  It was shortlisted for Best UK Trade Show Exhibition (under 2,000m2) at the Association of Event Organisers (AEO) Excellence Awards in 2012. 

Diversified Business Communications UK Ltd (Diversified UK) is a fast growing trade event organiser and publisher based in Brighton, Sussex, and Nailsworth, Glos.  In addition to SITS – The Service Desk & IT Support Show in London, Diversified UK’s portfolio includes SITS Europe in Berlin (new for 2014); Ocean Business; office*; Natural & Organic Products Europe; Natural Products Scandinavia; Nordic Organic Food Fair (new for 2013); lunch!; Casual Dining (new for 2014); camexpo; Natural Products magazine; and the Natural Beauty Yearbook.

Diversified UK is part of Diversified Business Communications, a leading international media company with a successful portfolio of sector leading exhibition, conferences, publications and websites. 


About Us

Diversified Communications UK Ltd (Diversified UK) is a fast growing trade event organiser and publisher based in Brighton, Peterborough, Leamington Spa, and Nailsworth, Glos. Its brand portfolio includes: • Casual Dining (24-25 February 2016, Business Design Centre, London) • British Tourism & Travel Show - Best of Britain & ireland (16-17 March 2016, NEC, Birmingham) • Ocean Business, Offshore Survey Conference & Ocean Careers (April 2017, National Oceanography Centre, Southampton) • Natural & Organic Products Europe (17-18 April 2016, ExCeL, London) • Geo Business (24-25 May 2016, Business Design Centre, London) • SITS - The IT Service Management Show (8-9 June 2016, Olympia, London) • MARELEC International Marine Electromagnetics conference • lunch! (24-25 September 2015, Business Design Centre, London) • camexpo (26-27 September 2015, Olympia National Hall, London) • Coach & Bus Live (30 September - 1 October, 2015, NEC, Birmingham) • office* (13-14 October 2015, Olympia National Hall, London) • Natural Products Scandinavia & Nordic Organic Food Fair (1-2 November 2015, MalmöMassan, Sweden) & • Euro Bus Expo (1-3 November 2016, NEC, Birmingham) • Natural Products is Britain’s leading trade magazine for the natural and organic products industry ( • The Natural Beauty Yearbook is the UK’s only dedicated trade guide to the natural and organic beauty and personal care market ( • Ocean Buzz is the weekly ocean technology eNewsletter providing the latest news and information from the industry ( • is a news, comment and discussion site dedicated to connecting, informing and learning within the ITSM community ( • Route One is the market-leading coach and bus industry weekly magazine ( • Coach Monthly is the leading magazine for the coach tourism community, read by coach operators, tour planners and industry professionals ( • Route One is the market-leading coach and bus industry weekly magazine ( Diversified UK is part of Diversified Communications, a leading international media company providing market access, education and information through global, national and regional face-to-face events, eMedia, publications and television stations. Diversified serves a number of industries including: seafood, food service, natural and organic, healthcare, commercial marine, and business management. Based in Portland, Maine, USA, Diversified employs over 800 staff, with divisions in the Eastern United States, Australia, Canada, Hong Kong, Singapore, Thailand and the United Kingdom.