Ericsson and M:tel enter managed services agreement in Montenegro

  • Ericsson to manage operations and maintenance of M:tel's network
  • Seven-year contract includes network operations, field services management for M:tel's radio, transmission and core networks
  • Enables M:tel to offer an enhanced user experience to its subscribers

Montenegrin operator M:tel has signed a seven-year managed services agreement with Ericsson (NASDAQ: ERIC). Ericsson will manage the operator's network infrastructure - including the radio access network, transmission network and core network - as well as IT operations related to value-added services and charging and billing.

In addition, Ericsson will provide field support and maintenance, spare parts -handling, support for enterprise IT and service desks for M:tel's end users. As a result of the agreement, M:tel's network operations and field operations divisions will be transferred to Ericsson.

Vladimir Lucic, CEO of M:tel, says: "We were looking for a reliable and professional managed services partner. Today, we are happy to announce our partnership with Ericsson. We believe this contract will enable us to improve our focus on our core activities and facilitate even more effective and integrated handling and management of our networks and service delivery."

Jean-Claude Geha, Vice President and Head of Managed Services at Ericsson, says: "This is our first managed services agreement in Montenegro and we look forward to leveraging the skills and know-how we have developed by managing networks around the world. I expect that the M:tel employees who join Ericsson as a result of this agreement will help us to continue to provide excellent managed services not just to M:tel, but to other operators as well."

Ericsson manages telecommunications networks that serve 600 million subscribers and provides some form of managed services for networks that serve 1 billion subscribers. As the global leader in managed services, Ericsson will proactively formulate strategies for network improvement in line with rapidly evolving market conditions.

M:tel is among the top three communications service providers in Montenegro, with a mobile market share of more than 28 percent.

NOTES TO EDITORS

Managed Services press backgrounder

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Ericsson is the driving force behind the Networked Society - a world leader in communications technology and services. Our long-term relationships with every major telecom operator in the world allow people, businesses and societies to fulfill their potential and create a more sustainable future.

Our services, software and infrastructure - especially in mobility, broadband and the cloud - are enabling the telecom industry and other sectors to do better business, increase efficiency, improve the user experience and capture new opportunities.

With more than 110,000 professionals and customers in 180 countries, we combine global scale with technology and services leadership. We support networks that connect more than 2.5 billion subscribers. Forty percent of the world's mobile traffic is carried over Ericsson networks. And our investments in research and development ensure that our solutions - and our customers - stay in front.   

Founded in 1876, Ericsson has its headquarters in Stockholm, Sweden. Net sales in 2013 were SEK 227.4 billion (USD 34.9 billion). Ericsson is listed on NASDAQ OMX stock exchange in Stockholm and the NASDAQ in New York.

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Ericsson is a world leader in communications technology and services with headquarters in Stockholm, Sweden. Our organization consists of more than 100,000 experts who provide customers in 180 countries with innovative Solutions and services. Together we are building a more connected future where anyone and any industry is empowered to reach their full potential. Net sales in 2017 were SEK 201.3 billion (USD 23.5 billion). The Ericsson stock is listed on Nasdaq Stockholm and on NASDAQ in New York. Read more on www.ericsson.com.

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