Serena shines at ITB
Zanzibar Serena Inn has received recognition as one of the Best Hotels worldwide with outstanding level of customer satisfaction – an award by Studiosus, Germany.
The “Studiosus Quality Award 2013” sets apart Zanzibar Serena Inn as a valued quality service provider who has not only shown consistence in service delivery, but is also committed to customer satisfaction.
Presenting the certificate to the Serena Hotels team, Mr. Ulrich Rosenbaum- the General Manager Studiosus said “the client feedback for Zanzibar Serena Inn has been consistently very good”.
Mahmud Janmohamed, Managing Director of Serena Hotels said that “this recognition in itself is indeed an honor and a challenge to us to consistently ensure and encourage the sustainable integrated ethical approach to development of the Zanzibar Serena Inn brand, as well as other Serena Hotels across East Africa and Mozambique”. He added that “the Company will continue to work on supporting the growing tourism industry in Eastern Africa, and that it validates its belief that with the changing nature of guest expectations it is the quality of service and product that will continue to determine the destination choices which clients make.”
A member of the prestigious Small Luxury Hotels of the World, Zanzibar Serena Inn is styled to represent the epitome of Swahili style, ethnic elegance and Arabic opulence and is a haven of tranquility and opulence among the bustle of one of Africa’s most ancient and most enchanting towns. (www.serenahotels.com).
The Serena Hotels spans some of the most evocative, exotic and enchanting destinations in the world. With a portfolio of twenty five Hotels, Safari Camps, Safari Lodges and Resorts located in Kenya, Tanzania, Zanzibar, Uganda, Rwanda and Mozambique, and eleven properties in Afghanistan, Pakistan and Tajikistan, the Serena Hotels service profile guarantees unprecedented luxury, extensive amenities and unrivalled warmth and personal attention. The focus has been on product quality, high service standards and guest satisfaction and with this combination, Serena Hotels will definitely continue in its quest to be the Hotel of choice for any discerning traveller.
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Ethos Marketing is the UK Sales, Marketing and PR office for luxury hotels and game lodges in Southern and East Africa.