About Us

Feedback Ferret is a leading supplier of Customer Feedback Management solutions. Multiple feedback sources – in multiple languages – are consolidated to a single web-based reporting platform, giving businesses powerful insights into what customers think about their experience with the organization. Sophisticated Voice of Customer (VoC) contextual analysis technology delivers world-leading accuracy in topic extraction and sentiment scoring from customers’ open-ended feedback comments. Integrated Response Management tools enable direct communications with customers, to close the loop on their feedback. This customer insight platform powers Customer Experience Management (CEM) programmes to improve product and service offerings, operations, marketing and training across an organization. The Software as a Service (SaaS) technology is highly scalable to handle large volumes of customer feedback with fast and highly accurate contextual analysis. Feedback Ferret is based in the Thames Valley in the UK, with a US office in Chicago. For more information visit http://www.feedbackferret.com or call Piers Alington, Managing Director at Feedback Ferret on +44 (0) 1628 681 088