Chinese and Russian interpreters available on a tablet at Finnish airports

Finnish airport operator Finavia is piloting a virtual interpreting service for the Chinese and Russian languages at its airports in Helsinki and Rovaniemi. The digital interpreters help passengers and service providers at airports to cross the potential language barrier.

Tulka, a Finnish mobile interpreting service, and Finavia, the operator of the 21 Finnish airports, have launched a pilot project at Helsinki Airport and in Rovaniemi, at the official airport of Santa Claus. Sales and service personnel at the airports will test the interpretation service on tablet computers in different customer service situations, particularly with Chinese and Russian customers.

 - Finavia’s aim is to provide its customers with innovative world-class services. Tulka allows us to contact a professional interpreter within seconds in the form of sound and image, says Helsinki Airport Vice President Heikki Koski from Finavia.

The aim of this joint project is to find out the benefits of interpretation between passengers and service providers at airports. One of the key metrics analysed in the pilot is the effect of the customer experience on customer numbers and sales volumes.

The service providers participating in the Tulka pilot are Budget-Avis, Vantaa Taxi, World of Delights Helsinki, Marimekko, Iittala, WDFG Helsinki, Finavia Customer Service at Helsinki Airport, and Rovaniemi Airport.

The pilot launched in July and will continue until the end of 2017. Decisions on whether to continue the service will be made after the pilot.

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Helsinki Airport is an important air traffic hub in Europe, particularly from the point of view of routes to Asia. There were more than 17 million passengers at the airport in 2016. In 2020, the airport expects to have up to 20 million passengers. The number of Chinese and Russian travellers is increasing, and the airport has paid particular attention to providing information and services in Chinese in recent years, in addition to services in Finnish, Swedish and English.

Read more about Helsinki Airport

Rovaniemi Airport in northern Finland is known as the official airport of Santa Claus. In 2016, the number of international passengers at the airport grew by 20 per cent from the previous year. Rovaniemi has non-stop flights to destinations such as the UK, Switzerland and the Netherlands.

Read more about Rovaniemi Airport

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Images of the interpretation service for the press: http://finavia.materialbank.net/NiboWEB/p/scpc/11671570/185865/fi

Finavia
Communications

Media Desk tel. 358 20 708 2002, comms@finavia.fi

Finavia provides and develops airport services with focus on safety, customer-orientation and cost efficiency in Finland. Finavia’s comprehensive network of 21 airports enables international connections from Finland — and to different parts of Finland. Helsinki Airport is the leading Northern European transit airport for long-haul traffic. Revenues in 2016 were EUR 381 million, and the number of employees 1900.

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Finavia provides and develops airport services with focus on safety, customer-orientation and cost efficiency. Finavia’s comprehensive network of 21 airports enables international connections from Finland — and to different parts of Finland. Helsinki Airport is the leading Northern European transit airport for long-haul traffic. Revenues in 2017 were EUR 374 million, and the number of employees 2700.

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