APEX recognizes Finnair as a 2018 Four Star Global Airline based on customer reviews and feedback
Finnair has been awarded a 2018 Four Star Global Airline rating by the Airline Passenger Experience Association (APEX), a non-profit membership trade organization comprised of the world's leading airlines, suppliers and major media groups.
The ratings recognize excellence in airline passenger experience and are based entirely on verified feedback given by customers. Travelers and reviews were validated against confirmed itineraries and geo-location on mobile devices. Finnair was one of 470 airlines rated through July 31 of this year. Only 15% of airlines worldwide received sufficient votes for the 2018 Four Star status, and 12% received sufficient votes for 2018 Five Star status.
“This is a great honor for Finnair and a wonderful recognition of the work our people have been doing,” says Piia Karhu, Senior Vice President of Customer Experience at Finnair. “During this year, we’ve placed a strong focus on our business class experience, our Helsinki Airport lounges, and we rolled out several actions to further improve the customer service in all our customer touchpoints, including digital solutions. It is great to see these actions have been so well received by our customers.
Finnair aims to offer its customers a unique Nordic experience. This includes for example signature menu collaborations with top chefs, Finnish design elements on board and in Finnair lounges, investment into personal service, and digital solutions designed to make the customer journey with Finnair as smooth as possible. In addition, all of Finnair’s long-haul aircraft – over half of which are brand new Airbus A350 aircraft - are Wi-Fi equipped and installations for the short-haul fleet will be completed by next summer.
For additional information on the APEX organization and its 2018 ratings, visit www.apex.aero.
Finnair Media Desk, +358 9 818 4020, comms(a)finnair.com
Finnair blog: blogs.finnair.com
Finnair flies between Asia, Europe and North America with an emphasis on fast connections via Helsinki, carrying more than ten million passengers annually. In 2017, Finnair's extensive network connects 19 cities in Asia and 7 cities in North America with over 100 destinations in Europe. The airline, a pioneer in sustainable flying, was the first European airline to fly the next-generation, eco-smart Airbus A350 XWB aircraft and it is the first airline listed in the Leadership Index of the worldwide Carbon Disclosure Project. The only Nordic carrier with a 4-star Skytrax ranking, Finnair has also won the World Airline Award for Best Airline Northern Europe for the past seven years running. Finnair is a member of oneworld, the alliance of the world's leading airlines committed to providing the highest level of service and convenience to frequent international travellers.