Finnair starts flight ticket sales directly via WeChat in China as the first European airline, enables payments with WeChat Pay
Finnair is launching flight ticket sales directly via its official WeChat account in China as the first European airline. It is now also possible to use WeChat Pay as a payment method for the flight tickets sold through its official WeChat account.
Finnair customers are now able to search for Finnair flight tickets, book their flights and complete their purchase with WeChat Pay, all directly through Finnair's official WeChat account.
This enhances the user experience as customers stay within the same platform throughout the entire booking process.
“China is one of our most important markets, and we want to be where our customers are. Enabling ticket sales through WeChat and enabling WeChat Pay are important steps in better serving our customers in this rapidly growing market,” says Juha Järvinen , Chief Commercial Officer at Finnair.
Earlier this year, Finnair opened a Chinese customer service chat via its official WeChat account, which is open 09:00-18:00 daily.
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Finnair flies between Asia, Europe and North America with an emphasis on fast connections via Helsinki, carrying more than ten million passengers annually. In 2017, Finnair's extensive network connects 19 cities in Asia and 7 cities in North America with over 100 destinations in Europe. The airline, a pioneer in sustainable flying, was the first European airline to fly the next-generation, eco-smart Airbus A350 XWB aircraft and it is the first airline listed in the Leadership Index of the worldwide Carbon Disclosure Project. The only Nordic carrier with a 4-star Skytrax ranking, Finnair has also won the World Airline Award for Best Airline Northern Europe for the past eight years running. Finnair is a member of oneworld, the alliance of the world's leading airlines committed to providing the highest level of service and convenience to frequent international travellers.