﻿<?xml version="1.0" encoding="utf-8"?><rss version="2.0" xmlns:media="http://search.yahoo.com/mrss/"><channel><title>Cision News</title><link>https://news.cision.com</link><description>Cision is the leading global provider of media research, distribution, monitoring and evaluation services. With over 40 locations throughout the world, Cision provides the insight, expertise and intelligence that improve performance and build reputations.</description><pubDate>Tue, 09 Jun 2026 10:30:51 GMT</pubDate><image><title>Cision News</title><width>146</width><height>60</height><link>https://news.cision.com</link><url>https://news.cision.com/Content/img/news-logo.png</url></image><item><title>WA Primary Health Alliance Focused on Improving Patient Experience by Asking Patients How They Feel</title><link>https://news.cision.com/happyornot/r/wa-primary-health-alliance-focused-on-improving-patient-experience-by-asking-patients-how-they-feel,c2642327</link><guid isPermaLink="false">cision3081944</guid><description><![CDATA[WA Primary Health Alliance (WAPHA) has recently implemented HappyOrNot, the smiley face customer satisfaction service, in selected general practices in Western Australia, giving patients a simple way to provide immediate feedback on a visit to their local GP.

Patients attending these practices will be asked questions like “How was your visit to the practice today?”  and can select one of four Smiley faces, as well as provide additional feedback and comments, via the HappyOrNot Smiley Touch™.  

With continuous real time response data available to them, practices will be able to see how]]></description><pubDate>Thu, 11 Oct 2018 09:20:47 GMT</pubDate></item><item><title>Paradies Lagardere Adds More Smileys To Airport Terminals</title><link>https://news.cision.com/happyornot/r/paradies-lagardere-adds-more-smileys-to-airport-terminals,c2628924</link><guid isPermaLink="false">cision3064689</guid><description><![CDATA[100 More HappyOrNot Smiley Terminals introduced in select airport retail locations
West Palm Beach, Florida: Paradies Lagardère, the travel retail and restaurateur leader in the nation expands its efforts focused on improving the customer experience by adding 100 more HappyOrNot Smiley Terminals to select airport locations.  

Operating more than 850 stores and restaurants in 98 airports, Paradies Lagardère’s goal is to create memorable and positive shopping and dining experiences for today’s travelers.  HappyOrNot Smiley Terminals were originally piloted in retail locations in Palm Beach]]></description><pubDate>Wed, 26 Sep 2018 10:00:00 GMT</pubDate></item><item><title>Greater Columbus Convention Center chooses HappyOrNot® to enhance and retain high levels of guest satisfaction</title><link>https://news.cision.com/happyornot/r/greater-columbus-convention-center-chooses-happyornot--to-enhance-and-retain-high-levels-of-guest-sa,c2620093</link><guid isPermaLink="false">cision3049798</guid><description><![CDATA[More than half million HappyOrNot Smiley Terminal™ feedbacks already collected and the vast majority have been positive!
West Palm Beach, FL: Enhancing guest experience is a top priority for the Greater Columbus Convention Center (GCCC) and installing the HappyOrNot service has helped the venue improve and retain high levels of guest satisfaction. With just a touch of a button, attendees instantly rate their experience in GCCC’s restrooms by selecting one of four Smileys depicted on HappyOrNot terminals.

Comparing the first to the last full month of collecting data, GCCC has increased its]]></description><pubDate>Thu, 13 Sep 2018 10:00:00 GMT</pubDate></item><item><title>Smiley feedback company HappyOrNot releases newest product Smiley Wall</title><link>https://news.cision.com/happyornot/r/smiley-feedback-company-happyornot-releases-newest-product-smiley-wall,c2617368</link><guid isPermaLink="false">cision3049602</guid><description><![CDATA[HappyOrNot, the company responsible for creating the globally-recognizable ‘Smiley’ feedback system, releases its newest product Smiley Wall™, a lightweight, peel-and-stick version of its classic Smiley Terminal.
Building on the success of its previous products - with over 25,000 Smiley Terminals and Smiley Touches installed around the world and having collected over 900 million feedbacks to date - the Smiley Wall empowers companies to collect customer feedback without placement limitations.   

Smiley Wall™

The Smiley Wall is the ultimate “place anywhere, space saver”. Compact and]]></description><pubDate>Thu, 13 Sep 2018 08:18:03 GMT</pubDate></item><item><title>Georgia Bulldogs aspire to win on and off the field</title><link>https://news.cision.com/happyornot/r/georgia-bulldogs-aspire-to-win-on-and-off-the-field,c2605194</link><guid isPermaLink="false">cision3033365</guid><description><![CDATA[Season Opener kicks off with new Smiley Terminals to help keep fans Happy!
West Palm Beach, Florida: Fans attending tomorrow’s season opener at Sanford Stadium will be the first to try their hand at providing instant satisfaction feedback to the University of Georgia Athletic Association (UGAA) through the newly installed innovative HappyOrNot™ terminals.

With a simple touch of a button, fans will rate their experience in key areas of the facility including concessions and restrooms. Satisfaction ratings will take the shape of happy to sad faces depicted on HappyOrNot Terminals and]]></description><pubDate>Fri, 31 Aug 2018 10:00:00 GMT</pubDate></item><item><title>Bonifacio Global City rolls out Smileys to measure happiness with public services</title><link>https://news.cision.com/happyornot/r/bonifacio-global-city-rolls-out-smileys-to-measure-happiness-with-public-services,c2604809</link><guid isPermaLink="false">cision3032176</guid><description><![CDATA[Starting this week, citizens of Bonifacio Global City (also known as BGC, Global City, or The Fort) will be able to rate their satisfaction with the public services provided by the city.

BGC, the fastest growing financial and lifestyle district in the Philippines, has deployed the HappyOrNot Smiley Terminals in both the Ayala Market to measure satisfaction with their front-line services for city-wide permit processing, and across their entire bus service – the Market Bus – to measure passenger satisfaction.  

Each day, around 48,000 passengers commute into the city via BGC’s own bus]]></description><pubDate>Thu, 30 Aug 2018 11:29:43 GMT</pubDate></item><item><title>New Zealand Aviation Security Service uses Smileys to provide world class passenger experience</title><link>https://news.cision.com/happyornot/r/new-zealand-aviation-security-service-uses-smileys-to-provide-world-class-passenger-experience,c2604474</link><guid isPermaLink="false">cision3031808</guid><description><![CDATA[New Zealand Aviation Security Service (AVSEC), the official provider of aviation security services in New Zealand, operating at all of the major airports, implemented the HappyOrNot service at all five locations they serve nationally across both domestic and international terminals.
The launch of the globally-recognized Smiley Terminals comes as part of their continuous improvement initiative. AVSEC’s quality management policies and procedures are under constant review and tested on a continuous basis against well-defined and measurable performance measures – one of which being passenger]]></description><pubDate>Thu, 30 Aug 2018 08:17:37 GMT</pubDate></item><item><title>HappyOrNot and ZeroCater bring instant customer feedback to the table for high-performing tech companies nationwide</title><link>https://news.cision.com/happyornot/r/happyornot-and-zerocater-bring-instant-customer-feedback-to-the-table-for-high-performing-tech-compa,c2369848</link><guid isPermaLink="false">cision2702261</guid><description><![CDATA[For the office catering industry, ensuring delicious, fast and accurate meal deliveries requires cutting-edge technology. HappyOrNot, the global leader and pioneer in instant customer and employee satisfaction reporting, and ZeroCater, Silicon Valley’s fastest-growing corporate catering and snacks company, have teamed up to use in-office customer feedback tools.
WEST PALM BEACH, FL, Oct. 17, 2017 -- HappyOrNot (https://www.happy-or-not.com/en/)®, the global leader and pioneer in instant customer and employee satisfaction reporting, and ZeroCater (https://zerocater.com/),Silicon Valley’s]]></description><pubDate>Tue, 17 Oct 2017 10:00:00 GMT</pubDate></item><item><title>Summer Months, July and August, Ranked Lowest in Passenger Satisfaction According to HappyOrNot Airport Study</title><link>https://news.cision.com/happyornot/r/summer-months--july-and-august--ranked-lowest-in-passenger-satisfaction-according-to-happyornot-airp,c2287884</link><guid isPermaLink="false">cision2591966</guid><description><![CDATA[Airport Authorities prepare for peak vacation travel, placing extra effort on security operations and overall passenger experience
West Palm Beach, FL - HappyOrNot (https://www.happy-or-not.com/en/)®, the global leader in instant employee and customer satisfaction reporting has announced it’s 2017 Air Transportation Benchmark Study detailing airport passenger satisfaction trends and key improvements airport authorities are making -  especially in the peak summer travel season.

During their day of travel, 120 million passengers provided 41 million feedbacks via HappyOrNot® Smiley]]></description><pubDate>Thu, 15 Jun 2017 14:35:18 GMT</pubDate></item><item><title>Travelling This Summer? 120 Million Airport Passengers Tell the Times You Should Avoid</title><link>https://news.cision.com/happyornot/r/travelling-this-summer--120-million-airport-passengers-tell-the-times-you-should-avoid,c2276791</link><guid isPermaLink="false">cision2575496</guid><description><![CDATA[120 million passengers have given their feedback at 100 airports all over the world via the HappyOrNot® Smiley Terminal™, and the data shows that if you want to have a great airport experience during your travels, avoid Saturdays and Sundays, and reconsider late July and late August.
There are many articles, such as those by farecompare (http://www.farecompare.com/travel-advice/buy-cheapest-airline-tickets-summer/#/), offering tips and advice for the best times and cheapest or most expensive days to book flights – of course, the starting point for travelling – yet few, if any, address the]]></description><pubDate>Wed, 31 May 2017 08:11:06 GMT</pubDate></item><item><title>US Cities and Counties Are Asking Their Citizens Are They “Happy Or Not?”</title><link>https://news.cision.com/happyornot/r/us-cities-and-counties-are-asking-their-citizens-are-they--happy-or-not-,c2257129</link><guid isPermaLink="false">cision2552139</guid><description><![CDATA[A growing number of municipalities and counties including the city of Atlanta, the city of Miami, Adam County, King County and Riverside County are employing the HappyOrNot® service to increase customer satisfaction levels.
West Palm Beach, FL - HappyOrNot (https://www.happy-or-not.com/en/)Ⓡ, the global leader in instant customer and employee satisfaction reporting, is in high demand with local governments as they search for tools to measure and improve their government services. “Local and municipal governments across the U.S. face an increasingly informed and vocal electorate. Many]]></description><pubDate>Mon, 08 May 2017 10:00:00 GMT</pubDate></item><item><title>HappyOrNot global study: Thursday is the best day to visit neighborhood pharmacies</title><link>https://news.cision.com/happyornot/r/happyornot-global-study--thursday-is-the-best-day-to-visit-neighborhood-pharmacies,c2202224</link><guid isPermaLink="false">cision2477378</guid><description><![CDATA[Patient satisfaction is particularly high between 9am and 11am
HappyOrNotⓇ, the global leader in instant customer and employee satisfaction reporting, has collected over 5.2 million patient satisfaction feedbacks in retail pharmacy, and is used by 136 pharmacy locations worldwide. The data collected with the HappyOrNot feedback terminals shows that patient satisfaction is the highest on Thursday and lowest on Sunday. Looking at the hour of the day, coming in between 9am and 11am would give patients the best experience.

HappyOrNot has been utilized in many of retail organizations across]]></description><pubDate>Wed, 01 Mar 2017 09:43:22 GMT</pubDate></item><item><title>HappyOrNot Returns to EuroShop on the Brink of a Half Billion Feedbacks Collected</title><link>https://news.cision.com/happyornot/r/happyornot-returns-to-euroshop-on-the-brink-of-a-half-billion-feedbacks-collected,c2200495</link><guid isPermaLink="false">cision2474637</guid><description><![CDATA[HappyOrNot®, the global leader in instant customer and employee experience reporting and data analytics service, will be returning to EuroShop to exhibit its innovative service. EuroShop, held in Düsseldorf, Germany, is the world’s No. 1 retail trade fair with over 2,000 exhibitors from nearly 60 countries, and approximately 110,000 trade visitors from across the globe. 

Kimmo Salmi, VP, Global Sales and Business Development at HappyOrNot, tells about HappyOrNot’s first appearance at EuroShop:

“When we first attended EurSshop in 2014, we were in the preliminary growth stage of the]]></description><pubDate>Mon, 27 Feb 2017 12:00:42 GMT</pubDate></item><item><title>HappyOrNot to Showcase NB-IoT Technology at Mobile World Congress</title><link>https://news.cision.com/happyornot/r/happyornot-to-showcase-nb-iot-technology-at-mobile-world-congress,c2194823</link><guid isPermaLink="false">cision2467645</guid><description><![CDATA[HappyOrNot®, the global leader in instant customer and employee experience reporting and data analytics service, will be showcasing the application of Narrowband IoT (NB-IoT) technology in customer experience improvement at this year’s Mobile World Congress. MWC is the world’s largest gathering for the mobile industry, organized by the GSMA and held in the Mobile World Capital Barcelona.

HappyOrNot is excited to collaborate with the GSMA in offering its NB-IoT Smiley Terminal™ in two areas of the Connected Living programme in the GSMA Innovation City to gauge attendee satisfaction with]]></description><pubDate>Tue, 21 Feb 2017 11:47:55 GMT</pubDate></item><item><title>HappyOrNot’s message to retailers: Boost holiday sales with happier shoppers</title><link>https://news.cision.com/happyornot/r/happyornot-s-message-to-retailers--boost-holiday-sales-with-happier-shoppers,c2130454</link><guid isPermaLink="false">cision2377523</guid><description><![CDATA[Retailers expect bigger crowds than ever this holiday season, especially on Super Saturday. Happy shoppers mean higher spend – but do Retailers know if their shoppers will be happy or not?
The last month before Christmas is always crunchtime for consumers and retailers. As much as 40 percent (https://nrf.com/media/press-releases/90-percent-of-holiday-shoppers-still-have-lists-wrap) of the season’s sales occur in the 10 days leading up to Christmas, according to the National Retail Federation, and RetailNext, a firm that tracks retail shopper traffic, identifies the top two biggest shopping]]></description><pubDate>Mon, 28 Nov 2016 09:30:00 GMT</pubDate></item><item><title>TGIF: Myth or Fact? New HappyOrNot Study Reveals Happiest Workday</title><link>https://news.cision.com/happyornot/r/tgif--myth-or-fact--new-happyornot-study-reveals-happiest-workday,c2102150</link><guid isPermaLink="false">cision2333572</guid><description><![CDATA[New HappyOrNot study answers the age old question – are employees really happier on Fridays?
Every employee has said at least once during their work life “Thank Goodness It’s Friday!” typically expressed in response to a long, stressful work week and the approaching weekend. However, is TGIF really true? HappyOrNot has researched its vast feedback database to look into the reality of this statement, and the results are telling.

Thousands of global customers are already using the HappyOrNot Smiley TerminalTM to measure customer satisfaction, and now many are starting to use them in]]></description><pubDate>Mon, 17 Oct 2016 08:33:46 GMT</pubDate></item><item><title>HappyOrNot’s New Service Alert Helps Companies Fix Customer Service Faster Than Ever</title><link>https://news.cision.com/happyornot/r/happyornot-s-new-service-alert-helps-companies-fix-customer-service-faster-than-ever,c2089455</link><guid isPermaLink="false">cision2321082</guid><description><![CDATA[HappyOrNot's new service feature Real Time Alerts revolutionizes the speed in which companies can react to and fix customer dissatisfaction.
HappyOrNot® has today announced the worldwide release of its Real Time Alerts feature, the world’s first fully wireless and instantaneous customer dissatisfaction alert notice. HappyOrNot, the global leader in continuous customer and employee satisfaction improvement with its feedback collecting smileys and web-based reporting service, understands the increased need of companies to react to service issues immediately in order to avoid escalation.

“]]></description><pubDate>Mon, 03 Oct 2016 09:10:39 GMT</pubDate></item><item><title>Global study of 70 million passengers: Wednesday is the best day for air travel!</title><link>https://news.cision.com/happyornot/r/global-study-of-70-million-passengers--wednesday-is-the-best-day-for-air-travel-,c2022919</link><guid isPermaLink="false">cision2227635</guid><description><![CDATA[70 million passengers have given their feedbacks at 100 airports all over the world. The data collected with HappyOrNot's feedback collecting smiley terminals shows that Wednesday has consecutively ranked as the best day of the week to travel since the beginning of 2013 to May 2016. Passing through an airport between 5am and 8am on a Wednesday will give you the best experience possible.

Travelling is on most people’s agenda during the summer. The priority is to get to your destination where the fun and relaxation begins. Starting your vacation with the best travel experience can make the]]></description><pubDate>Mon, 06 Jun 2016 08:30:00 GMT</pubDate></item><item><title>UK ranked amongst top 10 countries in patient satisfaction</title><link>https://news.cision.com/happyornot/r/uk-ranked-amongst-top-10-countries-in-patient-satisfaction,c2000395</link><guid isPermaLink="false">cision2193540</guid><description><![CDATA[Customer satisfaction measurement forerunner HappyOrNot has collected millions of feedbacks about healthcare services around the world. The results suggest that patient satisfaction in UK is ranked amongst top 10 countries.

According to HappyOrNot’s global data insights, consisting of over 6 million patient feedbacks in healthcare across 25 countries, the global average patient satisfaction level benchmark during March was 88.02%, and the top 10 countries with the highest scores are:

1.   Sweden – 92.37%
2.   Finland – 91.92%
3.   Norway – 90.75%
4.   USA – 89.33%
5.   Denmark –]]></description><pubDate>Mon, 02 May 2016 08:30:00 GMT</pubDate></item><item><title>Happy Or Not® customer satisfaction tracking takes off at Heathrow airport hub</title><link>https://news.cision.com/happyornot/r/happy-or-not-customer-satisfaction-tracking-takes-off-at-heathrow-airport-hub,c9277820</link><guid isPermaLink="false">cision513560</guid><description><![CDATA[London Heathrow international airport has taken on board the HappyOrNot customer satisfaction measurement service to assess and report on customer appreciation levels at one of the world's busiest air transport hubs.

Heathrow is owned by the UK’s leading airport operator BAA. It is the world's third busiest airport and handles more international passengers than any other, making London one of the best connected hubs in Europe, and indeed in the world. The pressure to maintain high standards and surpass passenger service expectations is therefore very high.

"We needed a quick and]]></description><pubDate>Fri, 29 Jun 2012 11:15:17 GMT</pubDate></item></channel></rss>