Wipro to transform Customer Service Desk at Nexenta using its artificial intelligence (AI) platform - HOLMES
Bangalore, India, and and East Brunswick, New Jersey, USA : Wipro Ltd. (NYSE:WIT), a leading global information technology, consulting and business process services company, today announced that it will implement a next generation customer helpdesk management solution, powered by its artificial intelligence (AI) platform - Wipro HOLMES for Nexenta, the global leader in Open Source-driven Software-Defined Storage (OpenSDS). Wipro will also implement a Service Bot Workbench for Nexenta’s internal Technical Team
Wipro’s solution will automate the creation of service tickets using Natural Language Processing (NLP) technologies. It will auto categorize tickets using intelligent algorithms and help Nexenta resolve issues using intelligent virtual bots and scripts. This will enable faster resolution of service tickets, enhance the overall user experience and improve productivity.
K.R. Sanjiv, Chief Technology Officer, Wipro Ltd said “Traditional IT systems are designed to solve problems that are precise and repetitive by nature. However, strong reasoning capabilities and the ability to contextualize will be key to enabling superior business outcomes in the future. We are confident of achieving this objective with the customer helpdesk management solution developed for Nexenta, powered by our AI platform – HOLMES.”
Wipro HOLMES, an outcome of four years of research and development and built on open source technologies, addresses key domains in cognitive computing. Software bots built on Wipro HOLMES platform can be used to automate industry specific business processes. Wipro HOLMES leverages semantics, machine learning, pattern recognition and knowledge modeling technologies to enable solutions that add valuable context, intelligence and automation to enterprises.
“Wipro has been a customer, go-to-market partner as well as a key provider of engineering services for Nexenta’s Software-Defined Storage product portfolio. We are confident that the Wipro HOLMES AI platform will transform and automate and enable high levels of productivity” said Tarkan Maner, Chairman and CEO, Nexenta.
About Wipro Ltd.
Wipro Ltd. (NYSE:WIT) is a leading Information Technology, Consulting and Business Process Services company that delivers solutions to enable its clients do business better. Wipro delivers winning business outcomes through its deep industry experience and a 360 degree view of "Business through Technology" - helping clients create successful and adaptive businesses. A company recognized globally for its comprehensive portfolio of services, a practitioner's approach to delivering innovation, and an organization wide commitment to sustainability, Wipro has a workforce of over 150,000, serving clients in 175+ cities across 6 continents. For more information, please visit www.wipro.com
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