iQor Opens New State-of-the-Art Center in Phoenix Metro Area
Continuing its Commitment to Innovation and Enhancing Customer Experience, iQor’s Tempe Center of Excellence Leverages its TeQ21 Platform to Drive Performance Improvements
New Center Provides Capacity for Additional 500 Employees
NEW YORK, September 15, 2010 – iQor, Inc., a global provider of business process outsourcing (BPO) services, today announced it has opened a new, state-of-the-art call center facility in the Phoenix metro area that has the capacity for more than 1,200 employees.
“iQor continues to grow. As we reap the benefits from our TeQ21 technology suite, we are adding new clients to our roster while steadily expanding the value-added services we offer to existing customers,” said Vikas Kapoor, President and Chief Executive Officer of iQor. “To meet demand, we’re expanding our presence in the Phoenix metro area to tap its concentration of highly skilled professionals. The region has been an excellent recruitment market for us and will continue to be a key part of our global footprint.”
iQor’s newest Center of Excellence will operate on its TeQ21 platform, a fully integrated, award-winning technology suite internally developed to deliver a level of automation, flexibility, and ease-of-use not available on the market today. Comprised of a virtualized global infrastructure – from agents’ desktops to its central data center – and a next generation ERP suite, TeQ21 has been integral to iQor achieving best-in-class service levels and operating efficiency.
iQor’s new 50,000 square-foot Center of Excellence is located at 1330 W. Southern Avenue in Tempe, Arizona. iQor’s presence in the Phoenix metro area has grown more than 20% since 2009. The company currently employs 700 in the region. Hiring for new positions will take place during the next two months. No interview necessary. Those interested in applying for the new positions must do so through iQor’s online application at www.iqor.com.
"We are excited about iQor’s technology and long-term investment in Tempe, and are encouraged by the company's technology and vision for growth," said Tempe's Mayor, Hugh Hallman. "Tempe's reputation as a preferred location for business is further validated by iQor's commitment. This expansion will provide job opportunities and aid economic development not just in Tempe but in surrounding communities as well."
iQor (www.iqor.com) provides business process outsourcing to some of the best-known companies in the world from 21 Centers of Excellence in five countries. iQor’s 11,000 employees work with state-of-the-art technology that affords maximum flexibility to iQor customers to tap the best skills of a global workforce. It serves clients from a range of industries including financial services, telecommunications and government. Its services include customer care, customer retention and revenue recovery.
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