New Chapter Learning ensure your customers journey is up to an MOT
Innovative training and customer service excellence experts New Chapter Learning has launched a new opportunity for customer focussed businesses which delivers an instant MOT of the customer journey. This innovative short consultancy programme will offer a series of rapid activities combining a mystery shopper report, a detailed analysis of customer service processes and seven hours business consultancy to achieve maximum impact on any organisations customer service programme.
Michelle Holmes, director of New Chapter Learning explained: ‘For many service businesses there is never a good time to really sit back and take a long look at the customer journey. However, this is essential for a business to improve its customer service programme, and our MOT is designed to develop a snapshot for an organisation. Our experience in the financial services sector means we have a great understanding of the customer journey, and we know that businesses of all sizes could easily make small step changes to their service delivery, which would have a huge impact on the customer experience. This improves retention, loyalty and therefore overall success and profitability of a business.’
‘This is an opportunity for businesses to get us to look at their customer experience with fresh eyes. We look at the service businesses provide from a customers’ perspective and give feedback and advice on what the business is doing right and what they could do even better to create great customer experiences to encourage customers to come back time and again, as well as recommend their friends to do the same. We work with the business and provide a mid-level report and recommendation.’
To launch the service New Chapter Learning are offering a time limited reduction in costs for businesses in the North East, offering a 30% discount off the normal price.
For a full range of course information and services available through New Chapter Learning take a look at www.newchapterlearning.co.uk