New Chapter Learning Looking InsideOut for Great Leadership
Innovative training and customer service excellence experts New Chapter Learning are holding a one day InsideOut programme for a limited number of senior managers on Wednesday 25thSeptember 2013. This programme will take leaders on a journey of understanding and recognition of the key skills, aptitudes and attitudes they need to develop for their own organisations success.
Senior executive training and development has been notoriously difficult to deliver and develop in innovative ways, and New Chapter Learning have pooled over 40 years of experience working with senior leadership teams to develop this bespoke course, which is delivered at the fantastic outdoor activity centre in Durham, at Moor House.
Jacci Wright, director of New Chapter Learning commented on the course: ‘The InsideOut Leadership Development programme is designed for both experienced and new to role managers who want to build on their skill to be effective leaders. This is not a day of management theories or endless powerpoint presentations, and develops practical skills, sound advice and ensures that everyone learns lessons immediately which they can and will put into practice. A real emphasis has been placed on making InsideOut an engaging and entertaining programme to maximise participation.’
‘InsideOut gets you thinking and acting differently from the ‘get go’ and keeps on building your knowledge and capability throughout the whole day. When the classroom learning is finished you get to put that knowledge into practice with some great outdoor activities which are followed up with back in the workplace exercises and support. Being an effective leader is a crucial skill for any manager, whether long established in a management position or new to the role,’ concluded Jacci.
Spaces are available at a discounted rate for members of the North East Chamber of Commerce and are available online, but there is a very limited supply of spaces. For a full range of course information and services available through New Chapter Learning, and to book a place on the InsideOut programme on 25thSeptember take a look at www.newchapterlearning.co.uk
As a Customer Experience and Training Consultancy we are on a mission to rid the world of poor customer service and give your customers a reason to love you. Having spent many years implementing Customer Experience initiatives and creating learning solutions for a wide range of businesses we know how to do it and do it well! We combine our skills and vision to understand your business, provide ground-breaking solutions and lasting results.
Our principle designers are Michelle Holmes and Jacci Wright who together have over 20 years’ experience in change project management and training design. As we work closely with your business we provide insight and recommendations that are tailored to meet the particular customer experience challenges you face, This is then backed up with learning and leadership mentoring solutions that really support your business to change and grow. • Targeted training solutions that use both traditional and technology based delivery methods that create behaviour change that sticks • Leadership upskill and support programmes that create a customer centric culture in your business • Clear and simple recommendations that provide your business with easy to implement step changes, supporting a customer centric culture from the top. • Ongoing support, embedding the changes in your business. When your customers have a great experience they become your greatest asset, telling others and coming back time and again. Make a change to your business and give your customers a reason to love you.