News : CEM

Found press releases

Customer Experience Management – Operator Priorities vs. Vendor Hype

4/27/2012 4:00 PM EST - Current Analysis

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To attract and retain subscribers, operators must now support thousands of applications and devices as well as compete with a new breed of over-the-top service providers. This hypercompetitive climate is driving operators to adopt comprehensive Customer Experience Management (CEM) solutions to assist themselves in differentiating the quality and reliability of the services...

Mindshare Technologies among Industry Leaders to Present at Contact Center Execu...

4/11/2011 2:39 PM EST - Mindshare Technologies

The Call Center Network Group Invites the Leader in Customer Feedback Management to Teach Best Practices to the Industry’s Top Execs
ARLINGTON, TX (April 5, 2011) – Excitement is escalating around one of the most anticipated educational events in the call center industry.

The Contact Center Executive Summit hits the Sheraton Arlington Hotel from May 9-10, featuring the industry leaders in Voice of the...