ICPS TURN TO EZITRACKER FOR EFFICIENCY GAINS AND IMPROVED CUSTOMER RELATIONS
Over 6,000 Independent Care Providers (ICPs) now operate in the UK providing a range of social and domiciliary care. With much of this work commissioned by Local Authorities (LAs) part of the motive is to provide electronic proof of service delivery but increasingly ICPs are adopting Ezitracker for other reasons.
12 November 2014 – Over 6,000 Independent Care Providers (ICPs) now operate in the UK providing a range of social and domiciliary care. With much of this work commissioned by Local Authorities (LAs) part of the motive is to provide electronic proof of service delivery. One of the pioneers of electronic verification of service provision in the homecare sector is Ezitracker, who first introduced systems for monitoring remote workers as far back as 1998. But, according to Ezitracker, increasingly numbers of ICPs are now adopting the service for other reasons.
Commenting on this development, Ezitracker Managing Director John Moore said, “With an ever-increasing proportion of domiciliary care being contracted to independent home care providers, local authorities have rightly placed greater emphasis on electronic proof for service delivery and we estimate that at least 50% of all publicly funded care is now monitored electronically, and we specifically developed the Ezitracker service to meet this need.
“However, whilst ICPs do gain that all-important verification of service delivery, many are turning to Ezitracker because it delivers a host of other benefits that help them gain operational efficiencies, cut administration and associated costs, safeguard their employees and overall deliver a better quality of service. This means they enhance customer relationships and increase their prospect of winning new work”.
The core benefit of Ezitracker is that supervisors know, in real-time, the whereabouts of all their staff so they can be made aware of visits that are late, missed or do not meet the specified duration; by taking steps to overcome any service breakdown they improve service delivery and their relationships with funding authorities.
Attendance can be recorded by landline, biometric devices and smartphones. Increasingly the latter option is being favoured and with Ezitracker configured to work on smartphones not only can care workers record their attendance but it also means they can view real-time changes to their daily schedule and send back detailed visit information to supervisors. Supervisors can also instantly send a “no-go” safeguarding alert to staff.
Mr Moore adds, “The other key benefit for ICPs is the substantial reduction in managerial time and effort involved in manually checking carers’ timesheets by adopting a fully electronic system. This translates into a significant reduction in payroll processing costs.
“And from a local authority perspective, by linking Ezitracker to their in-house Adult Social Care systems they can automate and simplify the processing of their payments to ICPs, eliminating any overpayments and ensuring that they only pay for services actually provided”.
For more information about Ezitracker go to: http://www.ezitracker.com.
Issued on behalf of Ezitracker by Next Step Marketing Ltd
Media enquiries to: Heather Lambert
Tel: 44 (0)1256 472020
Fax: 44 (0)1256 471010
Note to Editors
Ezitracker is the market leading remote workforce management service used by local authorities, independent care providers, facilities management/cleaning companies and other organisations that employ large numbers of field-based staff. The service delivers a competitive advantage to users by transforming the management and control of site based workers, leading to improved service delivery, better productivity and significant cost efficiencies.
In addition to the UK, Ezitracker have overseas operations in Australia and New Zealand.