WHY PUBLICLY FUNDED SOCIAL CARE SHOULD COME WITH PROOF OF SERVICE

19 May 2015 – As public scrutiny of the care sector continues to make headlines, a recent article made national news when a care worker was shown to fabricate their timesheet and visit reports – falsely claiming that visits to a handicapped man were made and for lengthy durations.

The case demonstrated that without the Local Authority (LA) specifying the use of a system to provide independent verification of service delivery, negligent care workers can easily make fraudulent claims, leaving care undelivered, which is unbeknown to the commissioner.

Much of social care work today is contracted out by LAs to Independent Care Providers (ICPs), 6,000+ of which are operating in the UK. As “paymasters”, many LAs now require some form of electronic verification of service provision. However, there are still many that don’t, and some estimates indicate that only half of all publicly funded care is monitored electronically.

Richard Bedford, Head of Care at Ezitracker Ltd, commented: “More than 500,000 people rely on help at home with activities such as washing and dressing. Most Local Authorities across the UK contract out homecare services to Independent Care Providers and the vast majority of these do an excellent job, often in highly demanding circumstances.  However, there will always be rogue care workers that rush visits, or don’t visit at all and others that falsify timesheets for financial gain – that’s why electronic verification of service provision is so important.”

Electronic verification systems such as the Ezitracker service use the telephone network and data capture technology to provide real-time information on the whereabouts of care workers, enabling LAs and ICPs to fully and effectively monitor remote working.  Ezitracker ensures that managers are made aware of any service breakdown, whilst also safeguarding care workers.  Ezitracker also replaces paper timesheets, which eliminates the scope for timesheet abuse and fraud, usually resulting in significant financial savings.

ICPs sometimes prefer to have a choice over the systems that they use, yet the thousands of ICPs that have been asked to adopt systems for electronic proof of service delivery actually soon appreciate the benefits: by knowing the real-time whereabouts of all their staff, ICPs can be made aware of missed or late visits and those that do not meet the specified duration. By taking steps to overcome issues such service breakdown, they can also enhance their relationships with funding authorities. ICPs that demonstrate they already have electronic proof of service delivery in therefore usually placed to win new work.

For more information about Ezitracker visit: http://www.ezitracker.com.

Ends

Issued on behalf of Ezitracker Ltd by Next Step Marketing Ltd

Media enquiries to: Heather Lambert

Tel:  44 (0)1256 472020
Fax:  44 (0)1256 471010
Email: heather@nextstepmarketing.co.uk

Note to Editors

Ezitracker is the market leading remote workforce management service used by local authorities, independent care providers, facilities management/cleaning companies and other organisations that employ large numbers of field-based staff.  The service delivers a competitive advantage to users by transforming the management and control of site based workers, leading to improved service delivery, better productivity and significant cost efficiencies.

In addition to the UK, Ezitracker have overseas operations in Australia and New Zealand.

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Next Step Marketing (NSM) is a marketing and communications agency based in north Hampshire. The business is headed up by Denzil Lee. Prior to setting up NSM Denzil spent 11 years as Director of Marketing for National Boat Shows Ltd (London Boat Show & Southampton Boat Show) and before that held other senior sales and marketing roles with two FTSE 100 PLCs. He has been a member of The Chartered Institute of Marketing since 1992, gaining Chartered Marketer status in June 1999. In November 2006 he was made a Fellow of the Institute. Since 1992 he has also been a member of The Marketing Society. We have worked across many different sectors with extensive experience of both consumer and B2B campaigns.

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Quick facts

Many LAs now require some form of electronic verification of service provision. However, there are still many that don’t, and some estimates indicate that only half of all publicly funded care is monitored electronically.
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Electronic verification systems such as the Ezitracker service use the telephone network and data capture technology to provide real-time information on the whereabouts of care workers, enabling LAs and ICPs to fully and effectively monitor remote working.
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Quotes

Most Local Authorities across the UK contract out homecare services to Independent Care Providers and the vast majority of these do an excellent job, often in highly demanding circumstances. However, there will always be rogue care workers that rush visits, or don’t visit at all and others that falsify timesheets for financial gain – that’s why electronic verification of service provision is so important.
Richard Bedford, Head of Care at Ezitracker Ltd