Nordea has 2 million net-banking customers - goal is now set to 2.7 million

Nordea has 2 million net-banking customers - goal is now set to 2.7 million Nordea's electronic banking service Solo has today passed the milestone of two million customers. Solo is now by far the most widely used Internet bank in the world with over 5 million monthly log-ins. Solo provides customers with the most versatile range of financial products and services in the world, and it is also one of the biggest Internet banks in the world. Hans Dalborg, Group CEO of Nordea, considers the branch network and the Internet banking services as integrated and complement distribution concepts in a multi channel strategy. Dalborg does not believe that Internet banking as a separate business would be successful. - Now we have a pole position to respond to the very rapid development and increasing popularity of mobile phones. The range of net services and number of customers increase constantly. The number of the Nordea net customers is estimated to increase to the level of 2.7 million by the end of the year 2001. - It is however widely recognised that not even huge investments in Internet banking make the customer commit to the bank as tight as a well- maintained personal relationship with the local bank officer. It is a combination of a positive use of technological development and selective personal services that will be succesful, Dalborg says. At present the division of the Nordea net customers between the countries is as follows: Finland 973,000, Sweden 681,000, Denmark 248,000 and Norway 142,000 customers. Solo is by far the most used Internet bank in the world. Nordea's net customers log in over 5 million times a month and pay almost 6 million invoices a month. The number of customers buying and selling shares exceeds 200 000; in Denmark the number of customers is 66,000, in Finland 66,000, in Sweden 55,000 and in Norway 13,000. The Solo Market with 500 shops is one of the liveliest e-markets in the Nordic countries. - We aim at offering better and more personal services for customers. Nordea is focusing on completing the more demanding advisory services given by the personal and corporate bankers with customised and value- added net services. Next generation Solo services are also now in the pipeline, says Bo Harald, Executive Vice President of Nordea, head of Network Banking and Payments. Harald is proud of the global recognition the Group has received for the Solo services during the last few weeks. The Group has been granted an award for Best Online Business Strategy by the Banker, for Best Multi Channel Banking Team by Banking Technology, for Best Domestic Bank in the Nordic Region by Euromoney, and Solo was highly recommended by Euromoney.com as the Best Retail Internet Bank. Additional information: Bo Harald, Executive Vice, President, +358 9 165 42256, +358 50 64101 Antti Tainio, VP, Network Banking and Payments, +358 9 165 25154, +358 50 685 47 Lauri Peltola, Media Relations, +358 9 165 42324 Erik Evrén, Media Relations, + 46 8 614 8611 Jens Bekke, Media Relations, + 45 3333 3968 ------------------------------------------------------------ This information was brought to you by BIT http://www.bit.se The following files are available for download: http://www.bit.se/bitonline/2000/12/15/20001215BIT00430/bit0001.doc http://www.bit.se/bitonline/2000/12/15/20001215BIT00430/bit0002.pdf

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Nordea’s vision is to be a Great European bank, acknowledged for its people, creating superior value for customers and shareholders. We are making it possible for our customers to reach their goals by providing a wide range of products, services and solutions within banking, asset management and insurance. Nordea has around 11 million customers, approximately 650 branch office locations and is among the ten largest universal banks in Europe in terms of total market capitalisation. The Nordea share is listed on the Nasdaq Stockholm, Nasdaq Helsinki and Nasdaq Copenhagen exchanges. More info: www.nordea.com

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