Apex Lifts makes lift management clear and simple with C.A.L.M customer management portal
Apex Lifts has launched Apex Computer Aided Lift Management (C.A.L.M), a customer log-in area and management portal that provides real-time updates of lift service, maintenance and repairs.
“We’ve been working on offering a system that allows our customers to see, at the click of a button, exactly what is happening with the lifts on all their sites. But we wanted to go above and beyond, and make the system as user-friendly possible. That’s C.A.L.M,” explains John Roberts, Apex Lifts Service Manager, who was instrumental in creating the system. “No other independent lift companies currently offer a service as comprehensive as C.A.L.M.”
Customers can get an ‘on the move’ view of their lifts, showing the status of their entire lift portfolio whenever they choose. C.A.L.M is updated instantly, so they can also see the arrival times of engineers, and the specific work they will be carrying out on that day.
And with an interactive calendar tool, customers can also view work on selected dates, as well as downloading pdfs of call out reports within time periods by selecting the parameters of their choice, such as weekly, fortnightly, even annually.
Plus, so called ‘sick lifts’, elevators that have repeated faults, can be tracked through email reports, which will conclude when the lift is back on track and working as it should be.
A slick, colourful interface using the red, amber and green traffic light system for instant identification of progress has been designed for supreme accessibility with the building or facilities manager in mind.
“The Apex Lifts ethos is based around providing a service that is deliberately different, and pushing forward to ensure that our customers know their lifts are in safe hands,” says Managing Director, Warren Jenchner.
Apex C.A.L.M is a value added service for lift clients. Contact John Roberts on 020 8300 2929 or JohnR@apexlifts.com for more information.
More information
Warren Jenchner
Apex Lifts
warrenj@apexlifts.com
www.apexlifts.com
Clare Sutton
RONIN Marketing
44 (0) 20 3326 5039
clare@roninmarketing.co.uk
www.roninmarketing.co.uk
About Apex Lifts
Apex Lifts is London’s largest independent lift manufacturing and elevator servicing company. With over four decades of trading excellence, Apex maintains, repairs, refurbishes, installs and manufactures quality bespoke lifts throughout London and Southern England.
Apex Lift’s philosophy has remained unchanged for 43 years: Our commitment to excellence will always be demonstrated in the service we provide. The first company within the UK lift industry to be awarded all three major quality management accreditations, over the years Apex has secured some of the most prestigious lift contracts, including for the Royal Households.
Delivered from our in-house facilities Apex provides flexible out of hours amenities and lift services, and whilst no installation or service contract is ever the same, every one conforms to stringent European and British Standards. Apex Lifts is dedicated to providing a standard of product and service that will not just meet your needs, but exceed your expectations.
At Apex, we understand how important employees are, and pride ourselves on our training and continued development of apprentices and staff. We have an unrivalled team of highly skilled personnel who have dedicated many years of hard work to serving our business and our customers. Every Apex Lift's staff member must display at pre-appointment stage obvious communication and people skills, in addition to understanding the importance of a flexible ‘can do’ approach.
Apex Lifts is an EAL approved assessment centre and the Apex Training Academy provides support not only for our own staff, but for our clients too, so you can get a real insight in to operating and maintaining your own lifts and elevators.
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