Teleperformance 2012 Resultat

Teleperformance, världens största företag inom outsourcade CRM- och kundservicelösningar, presenterar nu sitt resultat för 2012.

Sammantaget har det skett en stark tillväxt av koncernens intäkter och vinster som överstiger koncernens mål. Omsättningen uppgår till € 2.3 Miljarder och den organiska tillväxten uppgår till 6.9 %.

En kopia av den fullständiga pressmeddelandet finns på denna länk:

http://www.teleperformance.com/en/investor-relations/2012-annual-results.aspx

Daniel Julien, styrelseordförande och CEO för Teleperformance, säger: “In 2012, we saw a significant increase in business, with reported growth of 10.4% and organic growth of 6.9%, exceeding our objectives. This good performance was primarily driven by the fast growth in our businesses in the Ibero-LATAM region, notably in Brazil where we are benefiting from a favorable environment and a premium positioning in expanding industries. In Europe, operations in a certain number of countries, such as the United Kingdom, Spain and Germany, reported a rebound in business and margins. Thanks to the tight management of our capital expenditure and assets, we once again increased our return on capital employed. These very good results confirm our global leadership of the outsourced customer experience management market and demonstrate the success of our value-creating growth strategy.  Today, we are leveraging a number of powerful advantages to seize the opportunities offered by the mobile Internet revolution, which has only just begun. These include 140,000 young, ambitious, motivated employees, integrated processes and technology and an extremely solid customer base.”

Jonas Norén, CEO för Teleperformance Nordic, kommenterar:  “Teleperformance once again is showing steady growth which proves that investment in people and quality is the way forward. The outsourcing business and its demands of high flexibility versus cost and efficiencies is a key driver. It gives markets such as Europe a higher demand to be even better in providing business models where investment in quality needs to pay off towards the clients rapidly.Teleperformance have provided the market with its people strategy and also during 2012 released our e-Performance solution (social media) that takes the customer experience into new channels and media. The power of the mobile internet will continue to drive the market towards new innovations and higher demands of delivering experiences in the moment of truth with the customers.”

Teleperformance Nordic
Ramona Clark, Nordic Business Development & Marketing Coordinator

Ramona.Clark@se.teleperformance.com
46 709 48 88 09

Teleperformance, the world’s leading provider of outsourced CRM and contact center services, serves companies around the world with customer acquisition, customer care, technical support and debt collection programs. In 2012, it reported consolidated revenue of €2,347 million ($3,028 million, based on €1 = $1.29). The Group operates about 101,000 computerized workstations, with 138,000 employees across more than 260 contact centers in 46 countries serving 78 markets. It manages programs in more than 66 languages and dialects on behalf of major international companies operating in a wide variety of industries.  Teleperformance shares are traded on the NYSE Euronext Paris market, Compartment A, and are eligible for the deferred settlement service.

They are included in the following indices: SBF 120, STOXX 600 and France CAC Mid & Small.

Symbol: RCF - ISIN: FR0000051807 - Reuters: ROCH.PA - Bloomberg: RCF FP

As part of the Teleperformance Group, TELEPERFORMANCE NORDIC consists of 10 contact centers across Scandinavia with 2,000 employees.

www.teleperformance.com

Om oss

Teleperformance (RCF - ISIN: FR0000051807 - Reuters: ROCH.PA – Bloomberg: RCF FP), the worldwide leader in outsourced omnichannel customer experience management, serves companies and administrations around the world, with customer care, technical support, customer acquisition (Core Services), as well as with online interpreting solutions, visa application management services, data analysis and debt collection programs (Specialized Services). In 2016, Teleperformance reported consolidated revenue of €3,649 million (US$4,050 million, based on €1 = $1.11). The Group operates 163,000 computerized workstations, with 217,000 employees across 340 contact centers in 74 countries and serving 160 markets. It manages programs in 265 languages and dialects on behalf of major international companies operating in a wide variety of industries. Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: STOXX 600, SBF 120, Next 150, CAC Mid 60 and CAC Support Services. They also have been included in the Euronext Vigeo Eurozone 120 index since December 2015, with regard to the Group’s performance in corporate responsibility.

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