Teleperformance är världsledande i branschen enligt Gartner

Teleperformance, världens största företag inom outsourcade CRM- och kundservicelösningar, har av Gartner utsetts till den globala ledaren inom Customer Management Contact Center BPO, Worldwide. Detta enligt 2012 års Magic Quadrant Report som nyligen publicerades av TJ Singh och Johan Jacobs. Det är tredje året i rad som Teleperformance får utnämningen. Gartner är ett globalt erkänt oberoende branschanalyserande företag.

Magic Quadrant - grafiken och den fullständiga rapporten finns att läsa, med licensierat godkännande från Gartner, på följande länk:

http://www.gartner.com/technology/reprints.do?id=1-1DJVR1B&ct=130110&st=sg%2520

Daniel Julien, styrelseordförande och CEO för Teleperformance, kommenterar utmärkelsen: “As the global industry leader, we remain both proud and sincerely humbled by the frequent recognition we receive based directly on tangible performance. This recognition reflects the quality of work we do and the results we achieve for our clients including the largest enterprises in all major industries who count on us around the world. We thank Gartner for again recognizing Teleperforma nce as a leader in this important research and I would encourage everyone to read the full report. Finally, I thank all of our great Teleperformance people everywhere - your performance and commitment is what makes us not just the biggest global partner in our field, but the very best partner for the most successful brands on the planet.”

Jonas Norén, CEO för Teleperformance Nordic, säger:  ”Jag ser det som ytterligare bevis för att investeringen i människorna som arbetar dagligen med att  förmedla bra upplevelser i kundservice  är rätt!  Teleperformance bevisar genom att erhålla utmärkelsen för tredje året i rad att vald strategi med fokus på medarbetarna och investeringen tillsammans med kund ger utdelning.”

Teleperformance Nordic
Ramona Clark, Nordic Business Development & Marketing Coordinator

Ramona.Clark@se.teleperformance.com
46 709 48 88 09

Teleperformance, the world’s leading provider of outsourced CRM and contact center services, serves companies around the world with customer acquisition, customer care, technical support and debt collection programs. In 2012, it reported consolidated revenue of €2,347 million ($3,028 million, based on €1 = $1.29). The Group operates about 101,000 computerized workstations, with 138,000 employees across more than 260 contact centers in 46 countries serving 78 markets. It manages programs in more than 66 languages and dialects on behalf of major international companies operating in a wide variety of industries.  Teleperformance shares are traded on the NYSE Euronext Paris market, Compartment A, and are eligible for the deferred settlement service.

They are included in the following indices: SBF 120, STOXX 600 and France CAC Mid & Small.

Symbol: RCF - ISIN: FR0000051807 - Reuters: ROCH.PA - Bloomberg: RCF FP

As part of the Teleperformance Group, TELEPERFORMANCE NORDIC consists of contact centers across Scandinavia with +2,000 employees.

www.teleperformance.com

Om oss

Teleperformance (RCF - ISIN: FR0000051807 - Reuters: ROCH.PA – Bloomberg: RCF FP), the worldwide leader in outsourced omnichannel customer experience management, serves companies and administrations around the world, with customer care, technical support, customer acquisition (Core Services), as well as with online interpreting solutions, visa application management services, data analysis and debt collection programs (Specialized Services). In 2016, Teleperformance reported consolidated revenue of €3,649 million (US$4,050 million, based on €1 = $1.11). The Group operates 163,000 computerized workstations, with 217,000 employees across 340 contact centers in 74 countries and serving 160 markets. It manages programs in 265 languages and dialects on behalf of major international companies operating in a wide variety of industries. Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: STOXX 600, SBF 120, Next 150, CAC Mid 60 and CAC Support Services. They also have been included in the Euronext Vigeo Eurozone 120 index since December 2015, with regard to the Group’s performance in corporate responsibility.

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