Siemens opens new Customer Experience Centre at Congleton

Siemens Congleton, which exports 98 per cent of its variable speed drives to 78 countries, has opened a new Customer Experience Centre to help it get closer to customers by providing solutions to support their future business growth.

At the new centre visitors can see how Siemens drives initiate productivity and innovation for industries across the world.  The centre showcases Siemens‘ expertise in product development, manufacturing and customer service to help companies solve problems, make informed decisions and co-create to add value to their business. 

Increasing digitisation in product and process development means people in all industries need to learn about best practices in order to future-proof their companies and to continue to thrive.  At Congleton, the efficiencies Siemens has made to high performance motors in the 1.3 million variable speed drives it exports mean the company is helping reduce CO2 emissions by over four million tonnes per year.

Siemens Congleton has built a deserved reputation as a centre of excellence in many areas – exporting most of its drives, employing 500 people and becoming 5 per cent more productive every year.  This latest development highlights how customers, partners and other interested organisations can particpate to make themselves more innovative, productive and flexible for today’s industrial challenges.

Andrew Peters, Siemens Congleton MD, commented: “We’re very proud of the ongoing success at Congleton, and this new Customer Experience Centre will help us to help many more of our customers, both existing and potential, around the world.“

See more about the range of Siemens solutions for industry at


PHOTO-CAPTION: Andrew Peters (centre) opens the new Customer Experience Centre, with guests Carl Krajewski (right) of HMK (a former Siemens apprentice), and Bob Owen, who headed up R&D at the Congleton factory between 1977 and 1993

Contact for journalists

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About Siemens

Siemens AG (Berlin and Munich) is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. The company is active in more than 200 countries, focusing on the areas of electrification, automation and digitalisation. One of the world’s largest producers of energy-efficient, resource-saving technologies, Siemens is No.1 in offshore wind turbine construction, a leading supplier of gas and steam turbines for power generation, a major provider of power transmission solutions and a pioneer in infrastructure solutions as well as automation, drive and software solutions for industry. The company is also a leading provider of medical imaging equipment – such as computed tomography and magnetic resonance imaging systems – and a leader in laboratory diagnostics as well as clinical IT. In fiscal 2015, which ended on September 30, 2015, Siemens generated revenue of €75.6 billion and net income of €7.4 billion. At the end of September 2015, the company had around 348,000 employees worldwide. Further information is available on the internet at