Remote Internet firm Arkessa moves closer to customers

Arkessa demonstrates commitment to customer service with new appointment November, 2010 Cambridge UK: Remote connectivity and machine-to-machine (M2M) specialist Arkessa has appointed Polly Marsh to its customer service team.

Polly joins Arkessa as Customer Service and Operations Assistant and her appointment is part of Arkessa’s continuing growth and on-going mission to give customers the best service available from any M2M operator. Ian Orrock, Chairman and CEO of Arkessa, said: “We are already innovators in service standards and excellence in customer provision. With Polly’s help we will continue to become the World leader, offering an experience to our customers that steps far beyond the industry norm.” Before joining Arkessa, Polly worked for a fulfilment company’s customer service department as a client co-ordinator. Arkessa uses Internet technology over 2G and 3G mobile phone networks to link things with things. Sometimes called M2M (machine to machine) this connection enables a wide range of companies to offer services to end users by virtue of being able to manage, control and monitor equipment and processes remotely. The Company was formed in 2009 from a management buyout of the M2M division of Vianet, a company based in Scotland. The new venture now has offices in Cambridge and Bishop’s Stortford.