iZettle and Teleperformance extend partnership

STOCKHOLM, 4 MARCH 2015 Teleperformance, the global leader in customer experience management, and iZettle, the Swedish mobile payment solution company, have agreed to expand their global customer support services agreement.

Teleperformance announced that iZettle has expanded its customer service agreement to support iZettle’s customers in the UK, Spain, Germany, The Netherlands, Mexico, Brazil, Finland, Norway, Denmark and Sweden.

Under the new agreement, Teleperformance will be iZettle’s partner in supporting these markets within on-boarding, technical support and customer service.

We are very proud to be part of the worldwide payment revolution that iZettle is leading and we look forward to supporting  iZettle customers in any market that iZettle chooses to enter,” said Daniel Pérez, Business Development Director Sweden at Teleperformance Nordic.

Teleperformance Nordic and iZettle started its partnership in Portugal in 2013, where Teleperformance implemented a team to support iZettle’s customers in the UK, Germany and Spain. The team was swiftly expanded to also support Mexico and Brazil, as iZettle entered these new markets.

Teleperformance globally has a strong background in servicing companies within the financial services industry, including several Fortune 500 banks and credit card companies. We also help Nordic companies within the payments segment to achieve strong relationships with their customers,” commented Jonas Berggren, CEO at Teleperformance Nordic.  “This new and expanded agreement with iZettle demonstrates how we can grow with our client as a partner and how our global footprint can help Nordic companies be successful around the world.

iZettle, which was founded in 2010, makes game-changing payment services and apps – from card readers for smartphones and tablets, to registers and tools that help small businesses increase their sales.

At iZettle we aim to offer world-class customer services, and our collaboration with Teleperformance has been instrumental in that effort,” said Hannah Meiton, Vice President of Sales at iZettle.

Teleperformance Nordic
Ramona Clark, Business Development & Marketing Nordic Region

Ramona.Clark@se.teleperformance.com
+46 709 48 88 09

About Us

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: ROCH.PA – Bloomberg: TEP FP), the worldwide leader in outsourced omnichannel customer experience management, serves companies and administrations around the world, with customer care, technical support, customer acquisition (Core Services), as well as with online interpreting solutions, visa application management services, data analysis and debt collection programs (Specialized Services). In 2017, Teleperformance reported consolidated revenue of €4,180 million (US$4,720 million, based on €1 = $1.13). The Group operates 171,000 computerized workstations, with 223,000 employees across 350 contact centers in 76 countries and serving 160 markets. It manages programs in 265 languages and dialects on behalf of major international companies operating in a wide variety of industries. Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC Large 60, CAC Next 20, CAC Support Services, STOXX 600, SBF 120, S&P Europe 350 and MSCI Global Standard. They also have been included in the Euronext Vigeo Eurozone 120 index since December 2015 and in the FTSE4Good Index since June 2018 with regard to the Group’s performance in corporate responsibility. Teleperformance Nordic has 6 contact centers across Scandinavia: Sweden, Denmark, Norway and Finland. In 2016 it launched its nearshore site in Crete. Teleperformance offers innovative contact center solutions, representing many Nordic and international brands and covering a broad range of industry sectors.

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Teleperformance globally has a strong background in servicing companies within the financial services industry, including several Fortune 500 banks and credit card companies.
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This new and expanded agreement with iZettle demonstrates how we can grow with our client as a partner and how our global footprint can help Nordic companies be successful around the world.
Jonas Berggren, CEO Teleperformance Nordic