Teleperformance Nordic CEO to speak on channel strategies that manage brand value

Recently appointed Chief Executive Officer of Teleperformance Nordic Jonas Berggren will be speaking at Kundeservicedagene in Oslo on Friday 30th January.

STOCKHOLM, 27 JANUARY 2015 Jonas Berggren, CEO of Teleperformance Nordic, part of Teleperformance Group, the worldwide leader in outsourced multi-channel customer experience management, will be a featured speaker at Kundeservicedagene 2015 to be held this week.Jonas will be sharing his thoughts around channel strategies in managing brand value from a local, regional and global perspective.

“Most of our clients which are well known brands globally and locally need to stay focused on their core business, and we are proud to be able to partner with them in servicing their customers within the different channels,” said Jonas Berggren . “ Due to the rapid changes in technology and customer engagement, o utsourcing of the customer service function has evolved into a strategic partnership, where we need to constantly work with companies to find ways to optimize the customer experience. For example, with the help of our tools such as Teleperformance Analytics, we can analyze data so as to predict customer behavior and define the best strategy for the company.

According to a Teleperformance analysis, 50% of Interbrand’s™ 'Best Global Brands 2014' are current clients of the group. Interbrand™ is widely recognized for its annual Best Global Brands report, the definitive guide to the world’s most valuable brands.

Jonas will be speaking at 2.15pm CET in Oslo, Norway.

Kundeservicedagene is a two day event in Norway and is one of the biggest industry events of the year for the region.

The event will be held on 29th and 30th January 2015.

Teleperformance Nordic
Ramona Clark, Marketing Manager Nordic Region

Ramona.Clark@se.teleperformance.com
+46 709 48 88 09

About Us

Teleperformance (RCF - ISIN: FR0000051807 - Reuters: ROCH.PA - Bloomberg: RCF FP), the worldwide leader in outsourced omnichannel customer experience management, serves companies around the world with customer care, technical support, customer acquisition and debt collection programs. In 2015, it reported consolidated revenue of €3.4 billion ($3.7 billion, based on €1 = $1.11). The Group operates 147,000 computerized workstations, with close to 190,000 employees across 311 contact centers in 65 countries and serving more than 160 markets. It manages programs in 75 languages and dialects on behalf of major international companies operating in a wide variety of industries. Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: STOXX 600, SBF 120, Next 150, CAC Mid 60 and CAC Support Services. They also have been included in the Euronext Vigeo Eurozone 120 index since December 2015, with regard of the Group’s performance in corporate responsibility. As part of the Teleperformance Group, TELEPERFORMANCE NORDIC operates contact centers across Scandinavia in Sweden, Denmark, Finland and Norway with over 1,500 employees. For further information, please visit the Teleperformance website at http://www.teleperformance.com

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Due to the rapid changes in technology and customer engagement, outsourcing of the customer service function has evolved into a strategic partnership
Jonas Berggren, CEO Teleperformance Nordic