Vattenfall partners with Teleperformance Nordic

STOCKHOLM, May 20, 2015 – Teleperformance Nordic, part of the global Teleperformance Group, announced that it has secured an agreement with the Swedish energy giant Vattenfall to handle its entire customer service enquiries for Finland.

We are delighted to partner with Vattenfall and look forward to supporting their strategy for a strengthened customer focus and customer centric approach,” said Maarit Laaksonen, Country Director Finland at Teleperformance Nordic. I believe that our strong background in customer experience management will create a good foundation for mutual success in terms of business growth, operational excellence and customer experience.”

Vattenfall, which is one of Europe’s largest generators of energy and the largest producer of heat, has operations in Sweden, Denmark, Finland, Germany, The Netherlands, UK and France.

“Vattenfall is aiming for more satisfied customers, increased market share and decreased operational costs in the Finnish market,” said Hannu Kostiainen, Chief Executive Officer Vattenfall Finland. “In order to take an important step in that direction, we have signed a contract with Teleperformance for Customer Service”.

The energy and utilities industry is at a critical stage of structural change and transformation from being viewed as a general commodity provider to a service provider that impacts many areas of a consumer’s lifestyle and experiences,” commented Linda Persson, Chief Commercial Officer at Teleperformance Nordic. “We are pleased to welcome Vattenfall as a client and look forward to providing their customers with the best possible experience.”

Vattenfall has approximately 13 million customers. It is headquartered in Stockholm, Sweden and employs more than 30 000 people.

Teleperformance Group interacts with 35% of the global population annually and are currently working with industry-leading utilities companies around the world.

Teleperformance Nordic
Ramona Clark, Business Development & Marketing 

Ramona.Clark@se.teleperformance.com
+46 709 48 88 09

About Us

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: ROCH.PA – Bloomberg: TEP FP), the worldwide leader in outsourced omnichannel customer experience management, serves companies and administrations around the world, with customer care, technical support, customer acquisition (Core Services), as well as with online interpreting solutions, visa application management services, data analysis and debt collection programs (Specialized Services). In 2017, Teleperformance reported consolidated revenue of €4,180 million (US$4,720 million, based on €1 = $1.13). The Group operates 171,000 computerized workstations, with 223,000 employees across 350 contact centers in 76 countries and serving 160 markets. It manages programs in 265 languages and dialects on behalf of major international companies operating in a wide variety of industries. Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC Large 60, CAC Next 20, CAC Support Services, STOXX 600, SBF 120, S&P Europe 350 and MSCI Global Standard. They also have been included in the Euronext Vigeo Eurozone 120 index since December 2015 and in the FTSE4Good Index since June 2018 with regard to the Group’s performance in corporate responsibility. Teleperformance Nordic has 6 contact centers across Scandinavia: Sweden, Denmark, Norway and Finland. In 2016 it launched its nearshore site in Crete. Teleperformance offers innovative contact center solutions, representing many Nordic and international brands and covering a broad range of industry sectors.

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Vattenfall, which is one of Europe’s largest generators of energy and the largest producer of heat, has operations in Sweden, Denmark, Finland, Germany, The Netherlands, UK and France.
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Vattenfall has approximately 13 million customers. It is headquartered in Stockholm, Sweden and employs more than 30 000 people.
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We are delighted to partner with Vattenfall and look forward to supporting their strategy for a strengthened customer focus and customer centric approach.
Maarit Laaksonen, Country Director Finland at Teleperformance Nordic