Vattenfall partners with Teleperformance Nordic
STOCKHOLM, May 20, 2015 – Teleperformance Nordic, part of the global Teleperformance Group, announced that it has secured an agreement with the Swedish energy giant Vattenfall to handle its entire customer service enquiries for Finland.
“We are delighted to partner with Vattenfall and look forward to supporting their strategy for a strengthened customer focus and customer centric approach,” said Maarit Laaksonen, Country Director Finland at Teleperformance Nordic. “I believe that our strong background in customer experience management will create a good foundation for mutual success in terms of business growth, operational excellence and customer experience.”
Vattenfall, which is one of Europe’s largest generators of energy and the largest producer of heat, has operations in Sweden, Denmark, Finland, Germany, The Netherlands, UK and France.
“Vattenfall is aiming for more satisfied customers, increased market share and decreased operational costs in the Finnish market,” said Hannu Kostiainen, Chief Executive Officer Vattenfall Finland. “In order to take an important step in that direction, we have signed a contract with Teleperformance for Customer Service”.
“The energy and utilities industry is at a critical stage of structural change and transformation from being viewed as a general commodity provider to a service provider that impacts many areas of a consumer’s lifestyle and experiences,” commented Linda Persson, Chief Commercial Officer at Teleperformance Nordic. “We are pleased to welcome Vattenfall as a client and look forward to providing their customers with the best possible experience.”
Vattenfall has approximately 13 million customers. It is headquartered in Stockholm, Sweden and employs more than 30 000 people.
Teleperformance Group interacts with 35% of the global population annually and are currently working with industry-leading utilities companies around the world.
Ramona Clark, Business Development & Marketing
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