Vattenfall partners with Teleperformance Nordic

STOCKHOLM, May 20, 2015 – Teleperformance Nordic, part of the global Teleperformance Group, announced that it has secured an agreement with the Swedish energy giant Vattenfall to handle its entire customer service enquiries for Finland.

We are delighted to partner with Vattenfall and look forward to supporting their strategy for a strengthened customer focus and customer centric approach,” said Maarit Laaksonen, Country Director Finland at Teleperformance Nordic. I believe that our strong background in customer experience management will create a good foundation for mutual success in terms of business growth, operational excellence and customer experience.”

Vattenfall, which is one of Europe’s largest generators of energy and the largest producer of heat, has operations in Sweden, Denmark, Finland, Germany, The Netherlands, UK and France.

“Vattenfall is aiming for more satisfied customers, increased market share and decreased operational costs in the Finnish market,” said Hannu Kostiainen, Chief Executive Officer Vattenfall Finland. “In order to take an important step in that direction, we have signed a contract with Teleperformance for Customer Service”.

The energy and utilities industry is at a critical stage of structural change and transformation from being viewed as a general commodity provider to a service provider that impacts many areas of a consumer’s lifestyle and experiences,” commented Linda Persson, Chief Commercial Officer at Teleperformance Nordic. “We are pleased to welcome Vattenfall as a client and look forward to providing their customers with the best possible experience.”

Vattenfall has approximately 13 million customers. It is headquartered in Stockholm, Sweden and employs more than 30 000 people.

Teleperformance Group interacts with 35% of the global population annually and are currently working with industry-leading utilities companies around the world.

Teleperformance Nordic
Ramona Clark, Business Development & Marketing 

Ramona.Clark@se.teleperformance.com
+46 709 48 88 09

About Us

Teleperformance (RCF - ISIN: FR0000051807 - Reuters: ROCH.PA - Bloomberg: RCF FP), the worldwide leader in outsourced omnichannel customer experience management, serves companies around the world with customer care, technical support, customer acquisition and debt collection programs. In 2015, it reported consolidated revenue of €3.4 billion ($3.7 billion, based on €1 = $1.11). The Group operates 147,000 computerized workstations, with close to 190,000 employees across 311 contact centers in 65 countries and serving more than 160 markets. It manages programs in 75 languages and dialects on behalf of major international companies operating in a wide variety of industries. Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: STOXX 600, SBF 120, Next 150, CAC Mid 60 and CAC Support Services. They also have been included in the Euronext Vigeo Eurozone 120 index since December 2015, with regard of the Group’s performance in corporate responsibility. As part of the Teleperformance Group, TELEPERFORMANCE NORDIC operates contact centers across Scandinavia in Sweden, Denmark, Finland and Norway with over 1,500 employees. For further information, please visit the Teleperformance website at http://www.teleperformance.com

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Vattenfall, which is one of Europe’s largest generators of energy and the largest producer of heat, has operations in Sweden, Denmark, Finland, Germany, The Netherlands, UK and France.
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Vattenfall has approximately 13 million customers. It is headquartered in Stockholm, Sweden and employs more than 30 000 people.
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We are delighted to partner with Vattenfall and look forward to supporting their strategy for a strengthened customer focus and customer centric approach.
Maarit Laaksonen, Country Director Finland at Teleperformance Nordic