Teleperformance Executives to Speak at 12th Annual World Health Care Congress

Key end-to-end global service provider to the healthcare market will share proprietary insights on the current and future state of the healthcare market

Teleperformance, the global leader in outsourced multichannel customer experience management, today announced that leaders from its Healthcare Practice Group will be speaking at the 12th Annual World Health Care Congress (WHCC) on March 22-25 in Washington, D.C. The WHCC is one of the most highly recognized events in the healthcare industry, bringing together thought leaders to share their insights and predictions to all attendees.   

Teleperformance has more than 50 global healthcare clients and thousands of professionals dedicated to the industry worldwide and interacts with 35% of the world’s population annually. The company will present proprietary insights into the impact of healthcare partnerships and how to attract new members through benefit and service design.  Teleperformance is a Platinum Sponsor of this year’s WHCC event.

 “Our Teleperformance healthcare executives will bring a depth of knowledge and expertise to the World Health Care Congress,” said Jo Anne Anderson, EVP Healthcare Practice of Teleperformance. “As healthcare payers increase their direct communication with members, we have significantly invested in research to gain a 360 degree view of the current member experience.  We are proud to successfully deliver a seamless customer care experience that is fully customized and tailored specifically for our healthcare clients’ needs.”

Teleperformance will be presenting its customer interaction insights report for US healthcare payers on Tuesday, March 24. The report reveals the most popular channel for health insurance consumers to contact their healthcare payers continues to be voice with a live agent, which saw a 4% increase from 2013-2014. In addition to data on the voice channel, Teleperformance will announce trends on popular channels based on age groups, changing consumer behavior within various industries, including health insurance, and research on the growing retail-like behaviors of consumers, to which healthcare payers will need to cater. 

Teleperformance World Health Care Congress 2015 speaking sessions include:

  • Amit Shankardass, Executive Vice President, Marketing, and Jo Anne Anderson will present the Market Insight Session “Demand-Driven Customer Engagement Strategies for Healthcare Payers” on Tuesday, March 24, 10:45 AM EDT
  • Jo Anne Anderson, EVP Healthcare Practice, will present the keynote on Tuesday, March 24, 4:40 PM EDT titled “Collaboration and Partnerships Reshaping Health Care”
  • John Maczynski, Executive Vice President, Business Development, Healthcare Practice, will speak at the Summit Session “Benefit and Service Design to Attract New Members: What are consumers looking for?” on Wednesday, March 25, 2:20 PM EDT

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Teleperformance, the worldwide leader in outsourced multichannel customer experience management, serves companies around the world with customer care, technical support, customer acquisition and debt collection programs. In 2014, it reported consolidated revenue of €2,758 million ($3,665 million, based on €1 = $1.33).

The Group operates around 135,000 computerized workstations, with more than 182,000 employees across around 270 contact centers in 62 countries and serving more than 160 markets. It manages programs in 75 languages and dialects on behalf of major international companies operating in a wide variety of industries.

Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: STOXX 600, SBF 120, Next 150, CAC Mid 60 and CAC Support Services.

Symbol: RCF - ISIN: FR0000051807 - Reuters: ROCH.PA - Bloomberg: RCF FP

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