Tilgin launches hosted remote management service in the cloud
Stockholm, Sweden, 9 September 2010: Tilgin, a leading solution provider of multiplay and next-generation broadband access, today announces its remote management solution, VCM, as a service in the cloud. Tilgin’s ACS, VCM, enables operators to expand their service offering while keeping control of operating costs. With the new hosted solution Tilgin can offer operators a lean and quick service introduction to their customers.
Tilgin ACS, VCM, is a system for automated service and device management of customer premises equipment, CPE, and the broadband services they enable.
The hosted solution is based on a software license model complemented with a support level that fits the operator. This gives a pay as you grow effect that optimizes the operator’s cash flow as subscriber acquisitions are made. By making remote management a cloud-based hosted solution Tilgin enables the operator to flexibly choose how to activate and grow its operations.
The hosting solution is based on a introduction process including test trial phases finalized in operational deployment of multimedia services. With this step-by-step implementation the service platform gradually evolves allowing a very lean and smooth service and subscriber activation, fully leveraging all previous efforts put into testing.
”Our clients claim Tilgin’s VCM to be one of the most easy to use and to operate of all ACS systems on the market”, says Eric Hjelmestam, VP of Product Management at Tilgin. “By offering VCM as a hosted solution we can serve our customers even better with an easier start-up and sharing of our expertise. In collaboration with our clients we continue to add VCM features for the most advanced market requirements”.
Another option for operators is to complement Tilgin’s hosted solution together with the Tilgin TR-069 CPE Interoperability Program, TIP, giving full flexibility in qualifying new Home Gateways, IPTV set-top boxes or other home-based devices. The service introduction process can be used with Tilgin Home Gateways as well as with third-party TR-069-based CPE’s. The hosting solution is based on a virtual host implementation that runs in a Storage Area Network environment. VCM supports redundant nodes, guaranteeing operational continuity of service deliveries. This is used in the hosting set-up where the operator data also is duplicated in geographically separated nodes.
Further reading at: http://tilgin.com/Products/Remote-Management/
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For further information, please contact: Eric Hjelmestam, VP Product Management Tilgin AB, tel: +46 8 572 387 33, eric.hjelmestam@tilgin.com
About Tilgin Tilgin high-performance, software-controlled home gateways and remote management solutions turn online homes into a profitable business for operators and a personalized experience of quality and simplicity for their customers. Our telecom-grade solutions allow for managed services – for triple play and beyond – to be introduced instantly and individually. With easy integration in operational and business support systems, they substantially reduce operators’ cost while creating loyal and satisfied customers and a strong brand. Tilgin systems and solutions are used by more than 100 operators in more than 30 countries giving Tilgin a strong client base with a broad international reach. Tilgin was founded in 1997 and is listed at NASDAQ OMX Nordic Exchange i Stockholm. Tilgin is headquartered in Kista, Sweden, and the company has a network of international sales channels. For more information, please visit www.tilgin.com
A press & media kit is also available on Tilgin's website : www.tilgin.com/presskit
Notes to editors:
Thanks to the advanced devices, including the associated client software being, amongst other things, pre-processed with the operator's different settings, and thanks to Tilgin's ACS solution making it easier for the operators to avoid having to implement technological configurations, subscriber management is simplified. This allows operators to offer consumers "plug & play", in other words, make it very easy for the end customer to get started and begin using broadband services. VCM also enables operators to continue developing their offering with new services and packages for subscribers.
VCM is often used by a large number of people in the operator's customer service team. VCM contains very useful tools for rapid and accurate identification of faults, time-programmed updates, security checks and the collection of statistics. By using VCM, customer service staff can remotely monitor and ensure the delivery of services to each and every consumer in a cost-effective manner. With its rating system, the administration of the system can be made more efficient and reliable operation is assured. For operators with a growing subscriber base, VCM offers an expanded security solution with optimal scalability so that even very large installations are ensured continuous and efficient operation. VCM also contains an interface that allows operators to integrate the solution with existing business systems such as those for service profiles and invoicing since VCM is often included as part of the operator's business systems (OSS/BSS) in which extensive integrations have been carried out to support fully automated delivery of the operator's service offerings. Features included in the latest version, VCM5, are among others the management of IPTV set-top boxes and the ability to monitor service quality.
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