Transcom Holding AB strengthens nearshore capabilities by expansion to Albania
Stockholm, August 2, 2018
Transcom Holding AB (publ) (”Transcom”), the global customer experience specialist, has signed an asset transfer agreement to take over a site in Durres, Albania, currently operated by Transcom’s partner.
The site in Durres has been delivering services to Transcom clients since 2013. For Transcom, taking over the site with over 500 highly qualified multilingual employees, will strengthen Transcom’s European nearshore and multilingual services.
“No matter where in the world our clients’ customers are, or what language they speak, Transcom is creating smarter people experiences through our client focused structure and comprehensive delivery models. With our new site in Durres, we can continue to build on our successful model of combining onshore, nearshore, and multilingual services to our global clients”, says Michael Weinreich, President & CEO.
“The new site in Durres will significantly add value to both Italian and global clients. We look forward to welcoming the qualified team, a great addition to our global network of local specialists. Together, we’ll continue to cement our position as a reliable partner to our clients, delivering high quality, innovative services to suit their needs today and tomorrow”, says Gianluca Gemma, General Manager Italian Cluster.
For further information, please contact:
Michael Weinreich, President & CEO Transcom
Phone +46 (0)70 776 80 33
Email: michael.weinreich@transcom.com
Gianluca Gemma, General Manager Italian Cluster, Transcom
Phone: +39 3453772170
Email: gianluca.gemma@transcom.com
About Transcom
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 27,000 customer experience specialists at 45 contact centers across 21 countries, delivering services in 33 languages to international brands in various industry verticals.