TRANSCOM REPAYS KINNEVIK CONVERTIBLE LOAN Transcom WorldWide S.A., the European outsourcing specialist, today announced that it has fully repaid the convertible loan from Industriförvaltnings AB Kinnevik. On May 15, 2001, Transcom entered into an agreement with Industriförvaltnings AB Kinnevik for an aggregate principal of E27.5 million in convertible loans to be repaid at the latest by May 15, 2004. As at September 30, 2003, E16.7 million of the convertible loan facility had been drawn down. During the fourth quarter 2003, the amount outstanding was reduced by E1.7 million and in January this year it was reduced by a further E2.5 million. In early February this year the remaining amount outstanding of E12.5 million was repaid. Transcom has repaid the convertible loan through a bank loan with Banque et Caisse d'Epargne de l'Etat. The bank loan is over 36 months and is repayable in three installments on the yearly anniversary of the loan and has an interest rate that is fixed over three years. Transcom will benefit from a material saving in interest charges as a result of this action. For further information please contact: Keith Russell, President and CEO + 352 27 755 000 Stephen Downing, CFO + 352 27 755 000 Dwayne Taylor, Investor & Press Enquiries + 44 20 7321 5010 Transcom WorldWide is a rapidly expanding Customer Relationship Management (CRM) solution provider, with 38 centers employing more than 8,200 people delivering services to 19 countries - Luxembourg, Sweden, France, Denmark, Germany, Finland, Italy, Switzerland, Norway, the Netherlands, Spain, Austria, Morocco, Portugal, Poland, Estonia, Latvia, Lithuania and the UK. The company provides CRM solutions for companies in a wide range of industry sectors, including telecommunications and e-commerce, travel & tourism, retail, financial services and utilities. Transcom offers clients a broad array of relationship management services, including inbound and outbound call handling, Interactive Voice Response, Internet Services, e-mail processing and fax broadcast. Client programs are tailor-made and range from single applications to complex programs, which are offered on a country-specific or international basis in up to 38 languages. Transcom WorldWide S.A.'A' and 'B' shares are listed on the Stockholmsbörsen O-List under the symbols TWWA and TWWB. ------------------------------------------------------------ This information was brought to you by Waymaker The following files are available for download:

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Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 29,000 customer experience specialists at 50 contact centers across 21 countries, delivering services in 33 languages to international brands in various industry verticals.


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