TRANSCOM REPORTS REVENUES UP 25% TO E286.3 MILLION, WITH EBITDA UP 63% TO E31.0 MILLION Luxembourg, 11 February 2004 - Transcom WorldWide S.A. ('Transcom') (Stockholmsbörsen: TWWA, TWWB), Europe's largest CRM operator by geographical footprint, today announced its financial results for the full year and fourth quarter ended December 31, 2003. FULL YEAR HIGHLIGHTS - Net sales up 25.3% to E286.3m (E228.5m) - Net income increases fourfold to E9.5m (E2.4m) - EPS before dilution increases to E0.13 (E0.04) - EBITDA up 63% to E31.0m (E19.0m) - Organic sales growth of 20% in 2003 - External sales up over 100% in 2003 to E60.5m - Cash flow from operations in 2003 rise 62% to E24.9 (E15.4m) For further information please contact: Keith Russell, President and CEO +352 27 755 000 Dwayne Taylor, Investor & Press enquiries +44 20 7321 5010 Transcom WorldWide is a rapidly expanding Customer Relationship Management (CRM) solution provider, with 38 centres employing more than 8,200 people delivering services to 19 countries - Luxembourg, Sweden, France, Denmark, Germany, Finland, Italy, Switzerland, Norway, the Netherlands, Spain, Austria, Morocco, Poland, Portugal, Estonia, Latvia, Lithuania and the UK. The company provides CRM solutions for companies in a wide range of industry sectors, including telecommunications and e-commerce, travel & tourism, retail, financial services and utilities. Transcom offers clients a broad array of relationship management services, including inbound and outbound call handling, Interactive Voice Response, Internet Services, e-mail processing and fax broadcast. Client programs are tailor-made and range from single applications to complex programs, which are offered on a country-specific or international basis in up to 38 languages. Transcom WorldWide S.A.'A' and 'B' shares are listed on the Stockholmsbörsen O-List under the symbols TWWA and TWWB. This press release contains certain "forward-looking statements" with respect to our expectations and plans, strategy, management's objectives, future performance, costs, revenues, earnings and other trend information. It is important to note that our actual results in the future could differ materially from those anticipated in forward-looking statements depending on various important factors. All forward-looking statements in this press release are based on information available to us on the date hereof. All written or oral forward-looking statements attributable to Transcom WorldWide, any Transcom WorldWide members or persons acting on our behalf are expressly qualified in their entirety by the factors referred to above. We do not intend to update these forward-looking statements. ------------------------------------------------------------ This information was brought to you by Waymaker The following files are available for download: The full report

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Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 29,000 customer experience specialists at 50 contact centers across 21 countries, delivering services in 33 languages to international brands in various industry verticals.


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