Transcom signs agreement with Scandic Hotels to provide multilingual reservation services
Stockholm, 11 July 2016
Transcom WorldWide AB (publ) today announced that the company has signed a renewed agreement with Scandic Hotels, the largest hotel operator in the Nordic region. Since 2007, Transcom provides reservation services for Scandic’s customers in Sweden. The new agreement represents a significant expansion of the existing business relationship, comprising services delivered in Swedish, Danish, Finnish and Norwegian. Transcom is Scandic Hotels’ sole partner for reservation services in these four Nordic markets.
Service in all four languages will be delivered by agents based at Transcom’s multilingual contact center in Borås, Sweden.
“I am very pleased to announce this extended partnership with Scandic Hotels, which I believe is testimony to Transcom’s service quality, efficiency and, not least, our sales performance, which helps to generate additional revenue for our client”, commented Henrik Olsson, Country Manager Sweden.
For further information, please contact:
Henrik Olsson, Country Manager Sweden
Telephone +46 70 776 80 02
Johan Eriksson, President and CEO
Telephone +46 70 776 80 22
Stefan Pettersson, Head of Group Communications
Telephone +46 70 776 80 88
Transcom is a global customer experience specialist, providing customer care, sales, technical support and collections services through our extensive network of contact centers and work-at-home agents. We are 30,000 customer experience specialists at 52 contact centers across 21 countries, delivering services in 33 languages to international brands in various industry verticals. Transcom WorldWide AB’s share is listed on the Nasdaq Stockholm Exchange under the ticker symbol TWW.