Transcom wins contract from Snowflake

TRANSCOM WINS CONTRACT FROM SNOWFLAKE Transcom WorldWide S.A., the European CRM specialist, today announced that it has signed an agreement with Scandinavian Airlines' (SAS) low- cost airline 'snowflake'. Transcom will handle all flight bookings by telephone and all telephone- based customer support for passengers. Transcom will be one of the main channels for booking snowflake services in the Nordic countries, operating alongside the airline's online web booking service. The calls will be managed from Transcom's facilities in Borås (Sweden) and Vordingborg (Denmark). "We have chosen Transcom to deliver this service because we are impressed by their ability to provide a fully integrated service by deploying market leading technology and delivering cost-efficient solutions," said Ludmilla Lindecrantz, Head of snowflake. Keith Russell, President and CEO of Transcom WorldWide, commented: "We are delighted that this dynamic organisation has chosen Transcom as its supplier to manage and develop its customer relationships. This agreement is further evidence of our successful strategy to provide a wide range of high quality call centre-based CRM services on a local, national and pan-European basis." For further information please contact: Keith Russell, President and CEO +352 27 755 000 Dwayne Taylor, Investor & Press Enquiries +44 20 7321 5010 Transcom WorldWide is a rapidly expanding Customer Relationship Management (CRM) solution provider, with 35 centres employing more than 7,800 people delivering services to 19 countries - Luxembourg, Sweden, France, Denmark, Germany, Finland, Italy, Switzerland, Norway, the Netherlands, Spain, Austria, Morocco, Portugal, Poland, Estonia, Latvia, Lithuania and the UK. The company provides CRM solutions for companies in a wide range of industry sectors, including telecommunications and e-commerce, travel & tourism, retail, financial services and utilities. Transcom offers clients a broad array of relationship management services, including inbound and outbound call handling, Interactive Voice Response, Internet Services, e-mail processing and fax broadcast. Client programs are tailor-made and range from single applications to complex programs, which are offered on a country-specific or international basis in up to 38 languages. Transcom WorldWide S.A.'A' and 'B' shares are listed on the Stockholmsbörsen O-List under the symbols TWWA and TWWB. ------------------------------------------------------------ This information was brought to you by Waymaker http://www.waymaker.net The following files are available for download: http://www.waymaker.net/bitonline/2003/10/02/20031001BIT01100/wkr0001.doc http://www.waymaker.net/bitonline/2003/10/02/20031001BIT01100/wkr0002.pdf

About Us

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 29,000 customer experience specialists at 54 contact centers across 23 countries, delivering services in 33 languages to over 400 international brands in various industry verticals. Transcom WorldWide AB’s share is listed on the Nasdaq Stockholm Exchange under the ticker symbol TWW.

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