Transcom WorldWide is opening a new customer service centre in Riga, Latvia

Transcom WorldWide is opening a new customer service centre in Riga, Latvia Due to the exceptional growth in the Tele2 Mobile Cellular phone company in Latvia, SIA Tele2, Transcom has this week opened a new customer service centre in Riga. "The Baltic area is one of the fastest growing for Transcom. Since our operations in Tallinn, Estonia as well as the new centre in Riga also have Russian speaking agents, we see an opportunity to extend services from the Baltic operations into Russia, says Vigo Carlund, President and CEO of Transcom WorldWide" Transcom WorldWide S.A., with a total of 26 call centers, is present in Austria, Denmark, Estonia, Finland, France, Germany, Italy, Latvia, Luxembourg, Morocco, the Netherlands, Norway, Spain, Sweden and Switzerland. Transcom WorldWide, with headquarters in Luxembourg, handles Customer Relationship Management (CRM) solutions for companies in various industries like e-commerce, telecommunication, travel & tourism, retail, finance and energy. Transcom WorldWide offers clients a broad array of relationship management services, including inbound and outbound calls, Interactive Voice Response, Internet Services, e-mail processing and broadcast fax. Client programs are tailor made and range from single applications to complex programs, which are offered both on a domestic and international basis in 37 languages. Luxembourg, November 16, 2001 TRANSCOM WORLDWIDE S.A. For further information: Vigo Carlund, President and CEO, +46 8 562 000 00 ------------------------------------------------------------ This information was brought to you by Waymaker http://www.waymaker.net The following files are available for download: http://www.waymaker.net/bitonline/2001/11/16/20011116BIT00700/bit0001.doc http://www.waymaker.net/bitonline/2001/11/16/20011116BIT00700/bit0001.pdf

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Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 29,000 customer experience specialists at 50 contact centers across 20 countries, delivering services in 33 languages to international brands in various industry verticals.

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