Trimble announces availability of industry report exploring the road ahead for service-led businesses
Last month, Trimble announced details of its forthcoming industry report and we are delighted to announce that the full version has been published today. Entitled, ‘The Road Ahead – The Future of Field Service Delivery’, the report investigates what the top priorities for service-led businesses are and provides some valuable perspectives into how the future may look for businesses running fleet and mobile workforce operations today.
As the number of customer touch-points increases for every brand, services in the field are rapidly becoming the new frontline in the battle for competitive market share, playing a major role in customer satisfaction, brand reputation and, ultimately customer retention and profitability. Adding to this, unpredictable fuel prices, incoming legislative requirements and environmental concerns make today a challenging time to run a fleet and field service operation.
Some of the key findings from the report include:
- 93 per cent regard the field-based workforce to be the ‘company face’ and see customer focus as the top priority
- 80 per cent see worker health and safety as a higher priority than five years ago
- 64 per cent feel sustainability will have a significant effect on their business planning
The Road Ahead report is readily available for complimentary download via the following link www.trimble.com/roadaheadreport
About Trimble Field Service Management
Trimble’s Field Service Management Division provides visibility into field and fleet operations so businesses can streamline efficiency and increase productivity. The Field Service Management suite includes fleet management, work management and scheduling, worker safety and mobility solutions that transform the effectiveness of work, workers and assets in the field. The cloud-based portfolio allows Trimble to offer customers industry-specific, enterprise-level solutions for exceptional performance and ease of use.