UNICOM NAMED ONE OF TOP THREE UK BUSINESS TELECOMS PROVIDERS
- National Firm Emerges as Rising Star in New Ofcom Report
- Company More Popular Than Talk Talk in Landline Market
The British firm is now second only to BT when it comes to SME clients looking for landline calls and rental.
They beat Talk Talk to be chosen by almost one in ten (nine per cent) of small to medium-sized companies looking for a landline calls provider and seven per cent who now use them for landline rental.
The Ofcom research, which gathered the views of 1,500 UK SMEs also found that British business bosses were happy with the overall telecommunications service they received.
An overwhelming 85 per cent felt the needs of their business were well served by the current communications market and that information was widely available about products and services.
When it came to switching providers, two thirds (67 per cent) said they had been motivated by cost and finding a cheaper deal and more than half (54 per cent) found the process an easy one.
Speaking about the findings, Unicom CEO, Chris Earle, said: “We are delighted that so many UK businesses are deciding to choose Unicom as their telecommunications provider.
“We pride ourselves on offering the kind of strong service, packages and support that our SME customers need and we look forward to seeing that number continue to grow.”
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Unicom, a trading name of Universal Utilities Ltd, is a telecommunications and utility service provider specialising in the small business market. It offers a one bill solution for telecoms and utility services providing telecoms, broadband, mobile, gas and electricity services and supplies over 100,000 small businesses throughout the UK. Unicom employs 500 people at 12 regional offices situated around the UK.
Unicom has attracted its business customers by offering substantial discounts and differentiates itself by offering a high standard of personal customer service, with customer service calls answered in 6 seconds, no premium rate 0845 or 0870 numbers, no recorded messages or menus, and no overseas call centres.
Unicom has a directory enquiry service, 118 777, offering customers significant savings compared to 118 118 and 118 500.
Unicom’s Operations Division is ISO 9001:2008 certified and has also been awarded the ‘Customer Service Excellence’, ‘Putting the Customer First’ and the ‘Investors in People’ accreditations.
For the year ending April 2013, Unicom reported pre-tax profits of £25m (an increase of 25% on the previous financial year) on a turnover of £70m.
For more news and information about Unicom visit: http://www.unicomnews.co.uk/