Wallenstam introduces Kundo for improved accessibility and service
Wallenstam is now implementing Kundo, a web-based inquiry forum, which will provide tenants with quick answers through an intelligent and automatic search function. The content of the digital platform, which is now available on Wallenstam’s website, is being developed together with tenants based on the information, which is being requested.
“We are now looking forward to be able to assist our customers with more service and improved accessibility. Through Kundo, we can offer our residents efficient answers around-the-clock. In addition, we can gather opinions and suggestions for improvement in order to further develop our service and business,” says Kristina Landgren Carestam, Head of the Customer Service department at Wallenstam.
Kundo will be available for both residential and commercial tenants of Wallenstam − more than 9,000 homes and 1,000 commercial tenants will be covered in total.
Through statistics and reports, Kundo will serve as a complement to existing CRM systems and provide information about what questions are most relevant for the customer. In the longer term, other paths and platforms such as Facebook will be integrated in order to meet the tenant and provide answers to questions.
For further information:
Elisabeth Vansvik, Communications Director Wallenstam AB (publ) tel. 46 31 20 00 00 or 46 705 17 11 38
Wallenstam is a property company that manages, builds and develops properties for sustainable living and enterprise in Stockholm, Gothenburg and Uppsala. The property holding is valued at around SEK 44 billion and the customer base consists of around 9,000 households and 1,000 enterprises. The total lettable area is around 1 million sq m. Wallenstam is self-sufficient in renewable energy through the company Svensk NaturEnergi. The company’s B shares have been listed on Nasdaq Stockholm since 1984.