Niall Shakeshaft nominated as Head of Design at VTT: Technology has to solve real human problems
MSc (Techn), MBA Niall Shakeshaft started at VTT on December 1, 2018. The aim of service design at VTT is to improve customer experience and keep the human at the core of technological innovations. “Service design is a discipline we can use to understand people and their needs”, says Niall Shakeshaft. “We can use design techniques to make our research work even more impactful, to make sure the technology we invent solves real human problems.” Niall Shakeshaft is originally from the UK and has been working at Nokia and BCG, for example. Before joining VTT, he worked at Fjord, a global