DNA and Ericsson boost customer experience in Finland
· Greatly improved end-user experience · Single customer care tool presents a real-time overview of the customer · Reduced churn and opex Finnish operator DNA has chosen Ericsson (NASDAQ: ERIC) to provide a Customer Experience Management (CEM) solution based on User Data Consolidation (UDC) for real-time data consolidation and exposure. This solution will enable DNA to resolve customer-care issues in a faster and more efficient way than was previously possible. As a result, the end-user experience will be greatly improved. The DNA Customer Care center serves more than 3