WSS Suez Canal transit team to cut customer costs, workloads and confusion
Wilhelmsen Ships Service (WSS) has established a dedicated local transit team to help its customers negotiate not just the Suez Canal, but also the complex rebate system designed to boost traffic through the recently expanded waterway. The new office, based in Alexandria, is staffed 24/7 by local agents who intimately understand both customer requirements and the workings of the Suez Canal Authority (SCA). The canal expansion opened in August last year, cutting vessel waiting time from 11 to 3 hours and potentially doubling the number of daily transits. In an effort to incentivise