Transcom and AtHand in global partnership around gamification solutions
Transcom and AtHand will partner in bringing gamification solutions to clients worldwide, combining game elements with business information or another non-game context. “During the past year, we deployed AtHand’s gamification solution for over 2,000 agents in our call centers. We are excited about the results, from increasing speed to proficiency of new hires to tangible performance improvements on key metrics like customer satisfaction (NPS) and first call resolution”, says Stefan Berg, Chief Technology Officer at Transcom. Transcom has built up an experienced game master team for