Artificial Solutions Named as a Leader in Conversational AI in the 2020 ISG Provider Lens™ Intelligent Automation – Solutions and Services report for the US

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Artificial Solutions® (SSME:ASAI), the leading technology provider in enterprise Conversational AI, today announced that it has been recognized by ISG, a renowned technology research and advisory firm as a Leader, in Conversational AI.

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Artificial Solutions provides a development platform for Conversational AI that can be deployed in half of the time while delivering twice the value compared with other existing, traditional Conversational AI- solutions. Teneo is the most advanced hybrid linguistic platform available supporting 38 languages and several dialects.

The ISG report highlights Artificial Solutions’ AI software solutions through its platform Teneo, and its outstanding ability for developers to build conversational AI apps. Teneo focuses on applicability in enterprise context not just by leveraging machine learning (ML) or linguistic approach alone, but rather by taking a hybrid approach that provides meaningful context for regular linguistic actions. Artificial Solutions’ Teneo also enables enterprises to connect back-end processes, channels, and systems for meaningful interactions.

The analyst comment in the report states, “Artificial Solutions’ hybrid approach to map linguistic and ML capabilities in the business context helps Teneo identify customer intent with high accuracy and is a key differentiator”.

The ISG Provider Lens™ 2020 Intelligent Automation — Solutions & Services 2020 report for the U.S. assesses more than 70 service providers.

Andreas Wieweg - CTO, Artificial Solutions, commented, “We view this as a recognition of our excellence with yet another industry innovation; we were first with an open model and we are now first with a hybrid model. Our dedication is to create value to our clients’ needs with a modular, sustainable, and scalable approach that provides far higher value over time. Our mission is to make our clients more productive.”

Artificial Solutions has an open modular approach to cater for the different needs of developers. Recently, Artificial Solutions announced the availability of Teneo within the Azure marketplace, which enables the Microsoft customer base to integrate conversational AI solutions within their enterprise. With LUIS^Teneo, a free SaaS-based development suite and bot engine using Microsoft LUIS, developers can rapidly build a prototype and then scale these solutions for high volumes, across multiple channels and languages.

For detailed information on Artificial Solutions’ performance in Conversational AI in the 2020 ISG Provider Lens™ Intelligent Automation – Solutions and Services report for the U.S., download the full version here:

For further information, please contact:

Daniel Ericsson, Chief Innovation and Customer Success Officer, Artificial Solutions

About Artificial Solutions

Artificial Solutions® (SSME:ASAI) is the leading specialist in Conversational AI. We enable communication with applications, websites and devices in everyday, humanlike natural language via voice, text, touch or gesture input.

Artificial Solutions’ advanced conversational AI Teneo®, allows business users and developers to create sophisticated, highly intelligent applications that run across 38 languages and dialects, multiple platforms and channels in record time. The ability to analyse and make use of the enormous quantities of conversational data is fully integrated within Teneo, delivering unprecedented levels of data insight that reveal what customers are truly thinking.Artificial Solutions’ conversational AI technology makes it easy to implement a wide range of natural language applications such as virtual assistants, conversational bots, speech-based conversational UIs for smart devices and more. It is already used daily by millions of people across hundreds of private and public sector deployments worldwide. For more information, please visit 


About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to approximately 700 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006 and based in Stamford, Conn., ISG employs approximately 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit


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