Zendesk Builds Dedicated Customer Engagement Application for Facebook Messenger
Zendesk Message Brings Together Bots for Messenger and Human Agents to Showcase the Future of Customer ServiceSAN FRANCISCO, CA--April 12 & 13, 2016-- Zendesk, Inc. (NYSE: ZEN) today announced Zendesk Message, a dedicated application built for businesses to address the unique characteristics of messaging and the growing demand for customer interactions within this channel. Integrated with the Messenger Platform -- announced at Facebook’s F8 conference -- Zendesk Message combines the power of automated interactions with live support conversations in Messenger to quickly and efficiently