Finnish corporate image survey awards Fazer Food Services first place in staff catering
Fazer Food Services had great success in a national survey on the corporate image of Finnish staff catering service providers. The survey was conducted among corporate decision-makers. In the Decision-makers of Working Life (TEP) 2017 survey, Fazer Food Services Finland received the best overall grade. As before, there were improvements on the previous year in the development of overall operations, and now also in the development of customer service.
Fazer Food Services was, once again, ranked as the best-known catering service provider in Finland. The second best-known was Sodexo, and the third ISS Palvelut. Fazer was also ranked first in 2017, with an overall grade of 7.84 (the weighted average of the sector being 7.44).
All in all, the quality of products, price-quality ratio, customer service, reliability and service offering were seen as the most important factors contributing to corporate image of companies in the staff catering sector. The TEP 2017 Business image survey was conducted by Taloustutkimus Oy in September–December 2017 among a total of 1,863 decision-makers in the world of business. Staff catering companies were evaluated by 873 respondents.
Food with a purpose
In the 2017 survey, Fazer Food Services received positive feedback on the development of operations and service offerings, and customer service and product quality. The respondents ranked Fazer Food Services first in their assessment of personnel skills and expertise, as well as in implementation of corporate responsibility.
“The results of the survey prove that our systematic business reforms are now beginning to show in the perceptions of customers and decision-makers as well. We have continued to implement our strategy based on the three fundamentals of taste, service and atmosphere. Our mission is “Food with a purpose”, and we believe that food has a greater impact on people’s everyday well-being than many realise. And at the same time, it has a major impact on the well-being of our planet,” "says Fazer Food Services Finland’s Commercial Director Hannu Rahnasto.
“Throughout the past year, independent Finland’s centenary year, we have focused heavily on a new approach to vegetarian meals, including our new Wicked Rabbit vegetarian food concept. And we have also publicly taken a stand on the importance of shared mealtimes. Among the other initiatives we introduced are Restaurant Days in all our locations. We want to make a difference to how and what consumers in Finland eat in their everyday lives, and in this area we also see our need to be socially responsible. We believe that healthiness and enjoyable experiences can be combined in a really pleasurable way. It is this well-being and joy that we want to create every day for customers, through the efforts of our 3,300 innovative and enthusiastic professionals around Finland,” Hannu Rahnasto goes on to say.
Fazer Food Services offers wide-ranging catering services throughout Finland to all target groups in society: children, students, adults, the elderly and patients. Fazer is the leading provider of catering services in the Nordic countries, and the company has almost 1,200 restaurants and approximately 6,000 employees in Finland, Sweden, Norway and Denmark. Fazer has over 600 restaurants in Finland, with a total of around 3,300 staff.
Hannu Rahnasto, Commercial Director, Fazer Food Services Finland, tel. +358 41 530 3538
Fazer’s media phone line is open Mon–Fri from 8 am to 4 pm, tel. +358 40 6682 998
Fazer email addresses are of the form email@example.com
Fazer is an international family-owned company offering quality bakery, confectionery, biscuit and grain products as well as food and café services. Fazer operates in eight countries and exports to around 40 countries. Fazer’s success, ever since its establishment in 1891, has been based on the best product and service quality, beloved brands, the passion of its skilful people and the Group’s responsible ways of working. In 2016, Fazer Group had net sales of 1.6 billion euros and nearly 15,000 employees. Fazer’s operations comply with ethical principles that are based on the Group’s values and the UN Global Compact.
Makes the world taste good