Finnair, Skyscanner and Amadeus join forces to boost conversion with assisted bookings

Travellers can now book Finnair flights and ancillaries directly with the airline without leaving Skyscanner’s platform 

Like all retailers, airlines want to maintain close contact with their customers so that they can tailor their shopping experience and make it as simple and personalised as possible.  

With this goal in mind , Finnair is  working  with Amadeus to launch a new  solution, Amadeus  Altea  NDC, which is based on   IATA's NDC (New Distribution Capability) XML -based  messaging standard.   

Finnair is piloting the solution with  Skyscanner one of the world’s leading  meta search  site s.   T ravellers   purchasing Finnair flights from   Skyscanner   can  complete their purchase without  leaving  the  Skyscanner  platform , with a seamless process from search to booking .  

This new NDC API  from   Amadeus  offers  an  additional  distribution  option for  travel retailers  to  integrate   Finnair ’s  flights,  seats and ancillaries . It also adds  to  Amadeus’ existing  assisted booking  portfolio  aimed at boosting conversion  for airlines  in the  increasingly  important  meta   channel .  

Rogier van Enk ,   Vice President Distribution, Commercial Excellence & Data  Scienc e  at Finnair  says,  "Finnair is focused on growing our operations, including ancillaries.  This new   solution   adds yet another option for  our partners to sell the full range of Finnair  offer s  with an assisted booking  through  our systems  – especially startups  – and at the same time,  it can  greatly enhance the customer experience. ”   

Stuart Middleton , Commercial Director at  Skyscanner  commented ,   As the world’s leading travel search engine,   Skyscanner   is  the first comparison point for  over 50 million monthly  travellers  and   we’re always looking for new ways to create  more seamless  user experience that ultimately boost s  conversion  for our partners Our industry-leading Direct Booking platform offers a frictionless experience for  travel l ers  and  enhanced results for carriers.   We are confident that the latest integration of the Amadeus  Altéa   NDC   will ensure that we stay ahead of the curve and continue to open up new and deeper partnership opportunities with airlines moving forward.”    

Manuel Midon , Head of Airlines in Northern & Western EU for Amadeus  says,   “As a technology provider for the travel industry,  our aim is to provide  innovative  tools  that meet the needs of  airlines  and travel sellers  so they can  collaborate more closely  to improve  the shopping experience for  travellers   through all channels.  Amadeus  Altéa   NDC is the latest addition to Amadeus’ range of IT solutions for the real-time distribution of fares and  ancillaries, as well as an additional option within our existing portfolio for airlines and  metasearch players wishing to implement assisted bookings flows.”  

Further information:
Finnair Media Desk, +358 9 818 4020, comms(a) ,
Finnair blog:

About Finnair
Finnair flies between Asia, Europe and North America with an emphasis on fast connections via Helsinki, carrying more than ten million passengers annually. In 2017, Finnair's extensive network connects 18 cities in Asia and 7 cities in North America with over 60 destinations in Europe. The airline, a pioneer in sustainable flying, was the first European airline to fly the next-generation, eco-smart Airbus A350 XWB aircraft and it is the first airline listed in the Leadership Index of the worldwide Carbon Disclosure Project. The only Nordic carrier with a 4-star Skytrax ranking, Finnair has also won the World Airline Award for Best Airline Northern Europe for the past seven years running. Finnair is a member of oneworld, the alliance of the world's leading airlines committed to providing the highest level of service and convenience to frequent international travellers.

About Skyscanner
- Skyscanner is a leading global travel search company, providing free search of flights, hotels and car hire around the world 
- Founded in 2003, Skyscanner helps over 50 million people each month to find their travel options 
- Skyscanner is available in 30 languages 
- Skyscanner’s highly-rated free mobile app has been downloaded over 50 million times 
- Skyscanner employs over 800 staff and has ten offices across the world: Barcelona, Beijing, Budapest, Edinburgh, Glasgow, London, Miami, Shenzhen, Singapore and Sofia 
- Skyscanner is part of the Ctrip group 
For more information, please visit /  

About Amadeus
Amadeus is a leading provider of advanced technology solutions for the global travel industry. Customer groups include travel providers (e.g. airlines, hotels, rail and ferry operators, etc.), travel sellers (travel agencies and websites), and travel buyers (corporations and travel management companies).   The Amadeus group employs around 14,000 people worldwide, across central sites in Madrid (corporate headquarters), Nice (development) and  Erding  (operations), as well as over 70 local Amadeus Commercial Organisations globally and has a presence in more than 190 countries.   The group operates a transaction-based business model.     Amadeus is listed on the Spanish Stock Exchange under the symbol "AMS.MC" and is a component of the IBEX 35 index.  
To find out more about Amadeus please visit,  and  for more on the travel industry.


About Us

Finnair is specialised in flying between Europe and Asia via Helsinki. Finnair's strategy is based on the growing markets in Asia, the fastest connections between Europe and Asia, high-quality service, and cost-efficient, punctual operations. Founded in 1923, Finnair is one of the world's oldest continuously operating airlines. It is a member of oneworld, the leading airline alliance for quality-conscious business travelers.